Google Launches Same-day Delivery on the West Coast
Google announced last week same-day delivery known as Google Shopping Express in the San Francisco area, according to an article on Mashable.com.
Operations & Fulfillment
How to Address Unhappy Customers on Facebook and Twitter
In this infographic from ExactTarget, you will learn all about the various types of “complainers” found on Facebook and Twitter and exactly how to respond to them.
Operations Summit 2013 Event
Join leading brands like Victoria’s Secret, Gilt Groupe and The Limited April 23-25 2013 in Columbus, Ohio Visit the operationssummit.com web site Digital, mobile & catalog merchandise sales are skyrocketing … Continue Reading →
Postmaster Launches API for Easier Integration
Postmaster, a cloud based, small package shipping integration platforms for SMBs and ecommerce companies announced the launching of API which promises easier integration for shipping carriers in ecommerce platforms, according … Continue Reading →
Leveraging the Power of Social Proof
Research shows that 77% of online shoppers use ratings and reviews when making purchase decisions, and 70% of online users trust consumer opinions posted online.
How Online Sellers Can Make the Most of Amazon
It’s clear that the opportunity is there for third-party retailers, but there is a difference between listing your products on Amazon and being successful on Amazon. Oftentimes the difference for retailers lies in their ability to meet Amazon’s customer service expectations and increase their product visibility.
Tell-tale Signs You Need to Rethink Your Fulfillment Center
With U.S. ecommerce sales surpassing the $200 billion mark and projections of continued double-digit growth, it is increasingly important that multichannel retailers develop a process to integrate these channels and manage fulfillment efficiently and effectively. However, many retailers are busy on the front end optimizing their websites and stores.
3 Crosschannel Trends You Have to Know in 2013
Five short years ago, brick-and-mortar stores were pumping away quite solidly. Sure, they were feeling some of the changes that ecommerce and a little mobile shopping brought on, but it … Continue Reading →
More Merchants Monitor Social Media than Offer Live Chat
More merchants are monitoring social media in the contact center than offering live chat, according to the results of the MCM Outlook 2013 survey. According to the survey results, 46.5% of respondents are monitoring social media in the contact center, while just 21% are using live chat technology.
Tips on Going Global with Your Supply Chain
If you are an ecommerce company who buys from suppliers internationally, you are more than likely facing pressures from the competition to delivery faster and cheaper. But if there is the slightest problem in the shipment, it can lead to major problems within your business. In order to reduce those pressures, Small Business Trends has compiled the following tips on going global with your supply chain.