Multichannel Merchant and The Call Center School have teamed up to provide digital, catalog and other merchants with convenient and affordable internet-based training for new and existing call center staff to maximize the revenue potential of the holiday season.
Hiring and training seasonal staff is one thing. But how do you ensure efficient operations during your busiest time of the year? Here are four simple tips that will answer that question.
With increasing consumer expectations for free or reduced shipping, combined with the ever-growing expenses involved with residential parcel delivery, online merchants are being forced to find new ways to cut costs to maintain reasonable profits. Here are 6 tips to help you cut your shipping costs.
Amazon.com will soon begin delivery parcels to its U.K. online customers at nearly 5,000 convenience stores through collection network CollectPlus. Amazon began the trial run program a few months ago on a small scale with books and clothing and has now rolled it out nationwide.
We asked three operations experts to find out what their priorities are for an effective warehouse management system.
As we reported last month, same-day delivery appears to be the next step for ecommerce giant Amazon.com. According to published reports, Amazon is now offering a same-day delivery service, as is ecommerce rival eBay.
While most pre-holiday planning involves striking the perfect balance among inventory, increased traffic in-store and online, and competitive promotions, a few easy steps in advance of the holiday madness can help ensure post-holiday preparedness as well. Evaluate your returns process from both within and outside the organization. Examine the customer experience to identify possible pain points. Process refunds and store credits as quickly as possible.
Whether your peak to average ratio is 2-1 or 20-1, time is getting tight to ensure that your facility is ready for peak. Making that list and checking it twice can be just the thing to ensure another successful peak season.
Mark Carson, president and co-founder of Fat Brain Toys, said his staff moved the company’s inventory last Friday through Sunday and the new space became operational on Monday.