10 Secrets to Optimizing Your Workforce
Everyone is struggling to do more with less
Operations & Fulfillment
Customer Care and Employee Care Go Hand-in-Hand
Without creating an environment where your employees feel valued and good about coming to work, you can’t hope to deliver a level of service that will build true customer loyalty.
19 Ways to Reduce Employee Turnover
Employee turnover is a fact of life in the contact center. The better armed you are with strategies the more effective you’ll be at managing it.
Dousing the Flames: Fire issues move to the front burner.
This is the first in a two-part series on fire safety. This week we’ll discuss what potentially causes a fire in the DC. Next week, we
The Skinny on Order Completion Analysis
“Data analysis” is a name given to the process of evaluating and interpreting historical electronic data. In distribution environments, we most commonly look at historical product and order data, to look for patterns and opportunities that are not apparent from observation alone. This month I look at a specific type of analysis which can be done for operations that have a small number of SKUs common to many orders.
Tackling Shipping Costs – Strategies to Save 10%
Best-in-class operations use shipping as a strategic competitive weapon to attract new customers, improve sales conversion ratios and increase profitability. You can typically reduce shipping costs by 10% or more through carrier contract negotiations and other strategies.
Blair Absorbs Two Norm Thompson Facilities
Norm Thompson’s loss is Blair Corp.’s gain. That’s because Norm Thompson’s contact center and distribution center is moving to sister company Blair
Amex Launches Purchasing Services
As part of its expanding S2S (source-to-settle) product suite, American Express has two new corporate purchasing offerings
Calculating the Cost of Contact Center Turnover
What does it cost you every time you lose a valued employee? Have you considered all the factors (hard dollars, soft dollars, direct costs, indirect costs) you should include? If you haven’t, it will be difficult to assess which retention strategies will be profitable for you. The following is a list of costs you may want to include in your calculation.
Fulfillment Doctor: The Art of Data Conversion
Question: We are in the process of planning our file conversion as we implement our new order management system. Our vendor is telling us that they normally don