Meet and Greet
IN THIS DAY AND AGE, face-to-face is old hat. Isn’t it silly to travel across the country to a conference when you can just catch a couple of tutorials
Operations & Fulfillment
A Touch of Serendipity
We all know the word finding what we’re not looking for. (If you’re a lexical history buff, you know the origin of the word Horace Walpole’s 18th-century
Survey: Website Function, Design Need Work
Online marketers still have room for improvement when it comes to satisfying customers. According to the most recent Catalog Online Co-op Survey from Peterborough, NH-based list and marketing services firm Millard Group, only 55% of respondents said they
Thinking Inside the Box
General merchandise cataloger Fingerhut sells a wide variety of products, including electronics, jewelry, and home goods. The broad assortment of items
opinion & response
Days-ed and Confused In the April Backword (You Must Have a Beautiful Baby), you mention the Pottery Barn Baby of the Month contest. Umm, when did April
When Five Equals Two
Distribution center math just became simple. According to Mike Kotecki, senior vice president at Milwaukee-based HK Systems Inc., five technologies have
Happily Ever After
The promise of customer relationship management is great collecting real-time information that allows you to provide the right product, price, and service
Ordering Out
SOME COMPANIES KEEP ORDER FULFILLMENT and control at home, while others turn to outside contractors for creative, custom-made solutions to handle all
Behind Bars
YOU MIGHT AS WELL BE IN PRISON once the bar code police invade your life in ways you never thought possible. And that’s going to happen very soon, predicts
5 Steps to Managing Vendors
Not every vendor needs to be managed. This might sound like an absurdity, but there is some truth to it. Some vendor relationships can run on automatic