Speech Technologies: MORE More Than Just Talk
Speech technologies are poised to finally make the big jump toward common usage by contact centers, according to a recent Forrester Research report.
Operations & Fulfillment
This Wizard Isn’t Named Harry
ANYONE FAMILIAR WITH a certain (rather popular) series of books will recall the magical map that figures prominently in several of them. It shows not
Golden Age of Fulfillment
DIRECT-TO-CUSTOMER FULFILLMENT has come a long way in the last decade. Or has it? Some of the clearest clues to the history of the industry lie in the
Opinion and Response
Mourning the Late Great Kate The world was saddened by the death of legendary actress Katharine Hepburn on June 29. Geoff Batrouney, executive vice president
Shelf-Involved
Is it true that as Wal-Mart goes, so go all retailers? As the largest retailer in the United States indeed, as the country’s largest corporation its influence
Herculean Effort
A new study from the firm that first used the phrase supply chain management, Booz Allen Hamilton, suggests that the discipline is still far from mature.
Vital Signs
Numbers are a significant part of prevention these days after all, people change their entire lifestyles on the basis of numbers such as blood pressure
TAKE TWO
When the holidays approach, you’ve got to ramp up, even during an economic downturn. Whether you prefer to put the pedal to the metal or to sit idling
A Booth’s-Eye View of NCOF
THIS PAST APRIL 13-16 I attended the 2003 National Conference on Operations and Fulfillment (NCOF) at Walt Disney World’s Dolphin Resort. Mickey Mouse
Loose Ends
Remember the days when fulfilling an order was a simple matter of throwing stuff into a box and taping it shut? Today’s complex fulfillment processes