Continental Divide
Caution, not creativity, has characterized most U.S. companies in the past couple of years. But at a time when risk taking is minimal, marketers are also
Operations & Fulfillment
Made in Buffalo
BUFFALO, NY, is known today for Buffalo wings, Lake Erie, and some of the nation’s most punishing winters. Few remember the time when the City on the
Glass, Plus
SIMON PEARCE may prefer to be known as one of the world’s best glass craftsmen, but he is also a trailblazer of another sort. The business that bears
Alloy to Buy Delia’s
In a blockbuster deal, teen apparel and sporting gear cataloger Alloy agreed on July 31 to buy its closest rival, teen apparel and accessories cataloger/retailer
Speech Technologies: More Than Just Talk?
Speech technologies are poised to finally make the big jump toward common usage by contact centers, says a Forrester Research report.
Opinion and Response
The winners of the 18th Annual Catalog Awards and the 4th Annual I.Merchant Awards were announced at the Annual Catalog Conference in San Francisco on
Blend Ambition
SHANGRI-LA, OHIO Blended call centers have really changed the whole industry, says Steve Bland, CEO of Acme Telemarketing Co., as he looks out from his
Paper Update: Mills Are Quiet for Now
Because paper mills generally announce price increases two months in advance, no news is good news when it comes to paper prices. But although the mills
Send in the Clowns
At turning points in our lives, we often step back and reexamine, to use a clich, who we are and all too often, the answer to that question comes as a
Would You Like an APS With That?
Odds are you wouldn’t. Supply chain technology generates a good deal of buzz, but companies haven’t made significant investments in WMS, TMS, APS, or