Loose Ends
Remember the days when fulfilling an order was a simple matter of throwing stuff into a box and taping it shut? Today’s complex fulfillment processes
Operations & Fulfillment
Continental Divide
Caution, not creativity, has characterized most U.S. companies in the past couple of years. But at a time when risk taking is minimal, marketers are also
Made in Buffalo
BUFFALO, NY, is known today for Buffalo wings, Lake Erie, and some of the nation’s most punishing winters. Few remember the time when the City on the
TAKE TWO
When the holidays approach, you’ve got to ramp up, even during an economic downturn. Whether you prefer to put the pedal to the metal or to sit idling
Glass, Plus
SIMON PEARCE may prefer to be known as one of the world’s best glass craftsmen, but he is also a trailblazer of another sort. The business that bears
Alloy to Buy Delia’s
In a blockbuster deal, teen apparel and sporting gear cataloger Alloy agreed on July 31 to buy its closest rival, teen apparel and accessories cataloger/retailer
Speech Technologies: More Than Just Talk?
Speech technologies are poised to finally make the big jump toward common usage by contact centers, says a Forrester Research report.
Opinion and Response
The winners of the 18th Annual Catalog Awards and the 4th Annual I.Merchant Awards were announced at the Annual Catalog Conference in San Francisco on
Paper Update: Mills Are Quiet for Now
Because paper mills generally announce price increases two months in advance, no news is good news when it comes to paper prices. But although the mills
Blend Ambition
SHANGRI-LA, OHIO Blended call centers have really changed the whole industry, says Steve Bland, CEO of Acme Telemarketing Co., as he looks out from his