Help Yourself
Has it struck you that personal service seems to be diminishing, if not outright disappearing? Companies rely more and more on tools like interactive
Operations & Fulfillment
SOFT TOUCH
It’s not the ancient wisdom of the East to choose a process to conform to its environment; it’s just common sense. In bonsai gardening, tending a tree
Multitasking
Multiple personalities are no longer a bad thing, at least in retail. It’s now taken for granted that if you plan to sell products and services, you must
Inbound Lowdown
How do you manage inbound freight? Inbound freight costs are often buried in the cost of merchandise, even though direct-to-customer retailers spend an
1+1=5
Anyone for a $6,000 shower curtain? Remember the $4,500 hammers the military used to buy? Even in the real world, extravagance and irresponsible spending
Supply + Demand
The newfound glamour of supply chain management extends to retail technology as well. In a recent benchmark study titled Global CIO Outlook for Retail
Pence Retakes Coldwater Top Spot
Dennis Pence, the founder of women’s apparel cataloger/retailer Coldwater Creek, reclaimed the CEO position in late September. He replaced Georgia Shonk-Simmons,
Hand It Over
There is more than one factor to consider in using automated systems rather than a manual process: seasonal volume, possible cost reductions, the total
A Chorus Line
We have to do the global standards, said Procter & Gamble Co. CIO Stephen N. David during his keynote address at this year’s Frontline Solutions Supply
No Network Nirvana
Venture capital has gone underground, revolutionary new technological developments are unlikely in the near future, and the compelling issues for businesses