HAPPY RETURNS
How to reduce customer returns – and their costs The rapid rise of e-commerce has led to an increase in the rate of returns, or so say some industry observers.
Operations & Fulfillment
Allpets, all the time
Pet products marketer PetQuarters is betting the farm on its Allpets brand – which is significant once you consider that PetQuarters bought Allpets less
call center
Vice President Profit and loss and strategic responsibility for the success of the telemarketing operation, including:- Profit and loss responsibility
fenvessy on personnel
Writing the Job Description As in most enterprises, the success of a fulfillment operation depends, in large part, on the quality of its people at all
Outward Bound
Every April, it’s travel time for the editors of Operations & Fulfillment. That’s when we scurry around the country visiting five trade shows in four
fenvessy on personnel
Productivity Improvement and Cost Reduction The overall goals of the executive in charge of fulfillment should be three-fold:- provide fast order turnaround;-
customer service
Customer service remains the cornerstone of direct-to-customer operations, just as it did when Stanley J. Fenvessy wrote his classic guide to fulfillment
Rack & Roll
What’s trendy, up-to-the-minute, and to die for? A distribution center that’s equipped to the max for e-commerce, of course. Take a tour of SubmitOrder.com’s
Patagonia Sportswear, Winter 1999
According to the Annual Catalog Awards judging panel, Patagonia’s new catalog does a number of things to distinguish itself from other sportswear books.
PACKAGE INSERTS
Mailers say no to e-tailer inserts Catalogers prefer to stick with the programs of their peers With the Internet offering a viable new channel for remote