Happy Returns has received an $11 million investment from PayPal Holdings Inc., the venture arm of the payment solution company, with both pledging to reduce reverse logistics friction for merchants. The investment will also help Happy Returns toward its goal of 1,000 ecommerce returns bars by the end of the year.
A year and a half after first testing the program in Los Angeles and Chicago, Kohl’s will start accepting Amazon returns in July for free at its 1,150 stores in the 48 continental U.S. states, even without a box or label. Kohl’s says that “eligible Amazon items” can be returned free of charge.
First it was the front door, then the trunk. Now Amazon can have the delivery person drop off your ecommerce order inside the garage using smart lock technology. Key by Amazon – formerly known as Amazon Key – has now been extended to allow deliveries through the garage door.
Andover, MA-based Locus Robotics, spun out of 3PL Quiet Logistics in 2015, has raised $26 million in Series C funding, increasing its total to $66 million. The round was led by the venture arm of mobile scanning and printing technology firm Zebra Technologies and Scale Venture Partners.
Some ecommerce companies have gained tremendous benefits from third-party fulfillment partners. But once you contract with a 3PL you must develop a well thought out plan, coordinating with your departments and the partner as well as merchandise vendors, carriers and IT. Here are 20 critical tasks to ensure a smooth transition.
Eastern Connection, a regional carrier with a 35-plus-year history, shut down its operations earlier this month, the company announced, leaving shippers in the Northeast from Maine to Virginia looking for alternate capacity. Other regional carriers, including Lasership and CDL, stand to benefit along with UPS, FedEx and the USPS.
The Multichannel Merchant team held its 8th Annual Ecommerce Operations Summit April 9 through 11 in Columbus, Ohio. The event included several highly attended sessions, engaging roundtables, warehouse tours and exciting keynote discussions. The exhibit hall was buzzing with sponsors and exhibitors, and attendees had the chance to network with their peers throughout the conference. Here is a look back at Ecommerce Operations Summit in photos. Enjoy!
Target is developing an option that lets customers consolidate ecommerce orders of multiple products into fewer packages. Here is how this new option could take on Amazon and change the way customers have their packages delivered.
Indianapolis-based eyewear company One Click runs its entire business, particularly its customer care center, by implementing core values and spreading its brand mission. Angie Stocklin, Co-founder and COO, recently shared how the company hires and trains new contact center agents at Ecommerce Operations Summit 2019.
While seeking to make every customer experience an outstanding one, you have to be careful not to have your company’s approach driven by a few unhappy voices, executives from Birchbox and Belk told attendees at Ecommerce Operations Summit.