While you have little control over an order once it’s out for delivery, your operations team is still a crucial cog in the last mile experience. You need the right processes and technology to get products to the customer as efficiently and accurately as possible for a smoother delivery and a better experience.
UPS on Sunday reached an agreement with the Teamsters on its UPS Freight contract, avoiding a costly strike ahead of the critical holiday season. The deal gives UPS five years of relative labor peace, as it now has new contracts in place with the Teamsters for its freight and package divisions.
Grocery giant Kroger is adding voice ordering to its online arsenal, interestingly hitching its wagon to the Google Assistant voice app and not to Amazon’s Echo, at six of its associated brands, the company announced. See what else Kroger is up to as well as other tech skirmishes in the escalating online grocery wars.
Pouring more water into its moat, Amazon has totally eliminated shipping charges this holiday season, removing the $25 threshold for non-Prime members on items ordered in time for Christmas delivery. Amazon is also hiring and managing thousands of seasonal delivery drivers to handle the holiday crush.
FedEx has announced its general rate increases for 2019, bumping up its ground, express and home delivery services by an average of 4.9% as of Jan. 7, while also adding some holiday season surcharges and increasing others next year. Rival UPS has yet to announce its 2019 rates.
Your ecommerce company has been managing your new WMS implementation. Modifications are done and staff is trained. As you plan out your go live day, what do you need to consider to ensure success right out of the gate? Here are 11 recommendations that will help make your go live day run as smoothly as possible.
The holiday season is officially here and contact center managers around the world are prepared for the busiest time in retail. Traditionally, much of this preparation has focused around staffing up to manage peak volume, strategizing to hit KPIs, hardening websites and IT infrastructure and optimizing inventory and fulfillment. Here is how several technologies like AI can be leveraged in social customer and engagement strategy to create efficiencies that make your agents and operations more productive by increasing response rates and response times.
With retail sales expected to top $1.1 trillion this holiday season, brands are shoring up human resources to meet demand with a record 700,000+ seasonal hires for the December holidays. Here is a look at how AI can help the contact center during peak season.
UPS has been telling customers to be prepared in case the Teamsters union votes down a tentative five-year contract with its UPS Freight less-than-truckload (LTL) division later this month, giving them a cutoff calendar for freight shipments starting today.
The upcoming lame duck session of Congress after the elections is the perfect time for lawmakers to consider legislation that would address the choking debt faced by the U.S. Postal Service caused by prefunding of retiree health benefits, said the head of a USPS advocacy group.