Free shipping and free returns policies play a major role in the shopping habits of Canadians, according to a Forrester report, even if it means making purchases in the United States in search of the best deal.
According to a new report by Forrester, 80% of Canadian shoppers have purchased from an American or another international online retailer because they could not find the products they wanted in Canada.
The percentage of merchants who drop ship merchandise to customers has dropped slightly, but the percentage of merchandise they drop ship has risen, according to the…
In e-commerce, how you handle returns is critical to customer satisfaction and your bottom line. Newgistics created a parcel returns process that improves them both — a process called Intelligent Returns Management.
Mobile, social, globalization, cloud and legacy order management systems all have a common goal: delighting the customer and earning their trust, according to a blog post by Louis Columbus on www.enterprisingirregulars.com.
Big challenges face B2B and B2C merchants as they try to keep up with the always-connected customer. As a result, around-the-clock direct-to customer activity has made fulfillment and contact centers even busier. As behind-the-scenes activity increases, merchants are doing their best to keep their processes flowing.In this MCM Outlook 2013 report on Operations and Fulfillment, you will learn:
It seems as though almost every major retailer is looking into making same-day delivery a reality. Amazon, eBay, and Walmart, and the U.S. Postal Service are testing the waters of the delivery service, but there is still the question if it can actually be done.
Have a question about using Fulfillment By Amazon? During eTail West 2013, Tom Taylor, VP of Fulfillment By Amazon and Amazon Webstore, took time to talk with Multichannel Merchant’s Tim Parry. In this video, Taylor answers such questions as how Amazon determines what distribution center or centers are ideal for you, and how to get started with International shipping.
International e-commerce presents many challenges, and selling across borders requires careful consideration of cultural differences, government regulations and operational infrastructure. This article outlines the various marketplaces and fulfillment tools that are available to help retailers tackle this growing International opportunity.
With 57% of adults shopping with retailers that offer free shipping, and 27% add unplanned items to their cart in order to meet free shipping thresholds, according to Forrester, it clear that free shipping is a major trend in the industry and will probably only get bigger.