Amazon’s moves into logistics and fulfillment over the past few years have been well-documented, with FedEx and UPS downplaying the threat and Amazon saying it just wants to address its capacity shortfalls. Until now, that is, when Amazon added “transportation and logistics services” to the long list of competitive sectors in its 2018 10k filing.
In another whack at porch piracy, UPS is expanding an in-home delivery service through smart lock partner Latch to 10 additional cities, after successful tests in New York and San Francisco. It will be available later this year in Atlanta, Chicago, Los Angeles, Houston, Dallas, Washington D.C., Philadelphia, Boston, Miami and Seattle.
Amazon has been quietly shipping ocean freight from China to West Coast ports, in another sign of its increasing logistics ambitions and an entire supply chain play, according to a report in USA Today. In the past year, Amazon Logistics has shipped 4.7 million cartons of consumer goods from China to Long Beach and Seattle.
The ecommerce delivery battleground is increasingly focused on who can best meet growing consumer expectations for experiences that are simple, fast, reliable and convenient. So how can you best satisfy their delivery wants? Here are 6 key insights from recent research to help you drive a positive delivery experience.