Delivery Flexibility, Options Win Customers in the Age of Amazon

| Guy Bloch

Amidst shifting consumer demands and a move towards true omnichannel, retailers’ ability to leverage their physical presence is vitally important. Options such as deliver from store, buy online pickup in store (BOPIS), buy online return in store (BORIS) and delivery drop-offs in lockers are a major advantage over online retailers.

Kroger Pilots 30-Minute Grocery Deliveries in Cincinnati Area

| Mike O'Brien

In the never-ending quest for delivery immediacy, grocer Kroger is testing out 30-minute deliveries in its home market of Cincinnati, cutting the promised time from Amazon’s Prime Now in half. Called Kroger Rush, the service costs $5.95 per order, with the first order free, and requires an app download.

Shopify Launches Fulfillment Network for SMB Merchants

| Mike O'Brien

Shooting across Amazon’s bow with its FBA program, Shopify is going all-in on ecommerce fulfillment, tapping 3PL partners to provide two-day delivery across the U.S. for merchants on its ecommerce platform, many with physical stores, while letting them keep customer data and a branded packaging experience.

The True Cost of Ecommerce Backorders

| Brian Barry

Studies have shown that ecommerce backorders can cost you $15 to $20 each, eroding profits. This includes customer service calls; fulfillment labor, shipping and packing material costs. Also, backordered items often have a higher return rate. Here are 8 practical solutions to help you reduce ecommerce backorders and stockouts.

Amazon Makes Changes to Seller Policies

| Daniela Forte

Amazon is implementing new seller policies this month aimed at making the shopping experience easier on the site, while also protecting consumers. Here are the categories that are most impacted by this change.

Target, Walmart Find Fresh Ammo in Grocery Wars

| Mike O'Brien

After weeks of concentrating its fire on Amazon, Walmart is now dealing with a flank action from Target as the latter has fully integrated its Shipt same-day delivery service with Target.com. Walmart, for its part, just launched a $98 per year subscription program for same-day grocery delivery, a service that normally costs $9.95 per order.

4 Ways to Unlock the Amazon Buy Box

| Victor Rosenman

Brick-and-mortar stores continue to close their doors as ecommerce businesses are thriving in the global market. In fact, global ecommerce sales are projected to nearly double from $2.8 trillion in 2018 to $4.9 trillion in 2021. Here are four tactics merchants and sellers can begin integrating into their Amazon strategy today to increase their Buy Box share and maximize sales and profits.

Amazon Web Services Rolls Out Amazon Personalize

| Daniela Forte

Amazon is rolling out Amazon Personalize to customers of its Amazon Web Services cloud computing platform. The API-based tool for app developers lets them power personalization features such as product recommendations, search results and direct marketing.

FedEx Express Decides Not to Renew Amazon Contract

| Mike O'Brien

FedEx has decided not to renew its air shipping contract with Amazon, which expires June 30, in a seeming reaction to Amazon’s growing delivery prowess, including construction of a new air hub outside Cincinnati. Amazon’s ground and international business with the carrier remains intact for now.

Amazon Unveils New Robotic Hybrid Drone-Plane

| Mike O'Brien

You just knew Amazon wasn’t going to get shut out of a DOT sanctioned drone delivery pilot program a year ago that let in Google, a FedEx/General Electric/Intel team and Uber, and take it lying down. The ecommerce giant unveiled a bold new delivery system that’s part drone, part aircraft and part robot that uses sensors, AI and ML.

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