Authenticity, Digital Integration, Social Commerce Key in 2019

| Fritz Hesse

While there were several closures of traditional mainstays who failed to fully adapt to changing consumer needs and expectations, brick and mortar is finding new life through deeply integrated and personalized shopping experiences. As the new year approaches, here are a few things we can expect to see from the retail industry.

Warehouse Workers Looking to Unionize in New York, New Jersey

| Mike O'Brien

Warehouse workers made their voices heard twice this week, both times involving Amazon and unionization, while in New Jersey labor groups are seeking safer conditions and better pay in ecommerce facilities statewide. Expect the unionization push to pick up momentum in 2019 as reports of working conditions continue to grow.

Over 70% of U.S. Consumers Favor National Data Privacy Law

| MCM Staff

Nearly three-quarters of U.S. consumers favor a national data privacy law that applies to all 50 states equally, according to a new survey. Adults are most comfortable handing over their email address and birth date, and least comfortable handing giving up their address and phone number, the survey found.

Amazon Misses Jeff Bezos’ Bold Deadline for Drone Delivery

| Mike O'Brien

In late 2013, Amazon founder and CEO Jeff Bezos boldly proclaimed on the popular CBS newsmagazine “60 Minutes” that drones would be delivering orders for its customers within five years. But apparently, the future isn’t now according to a report in the Seattle Times.

USPS, Amazon Weather Bad Data Days as Peak Season Begins

| Mike O'Brien

Both the U.S. Postal Service and Amazon experienced data glitches that exposed customer information. The USPS may have exposed the personal data of more than 60 million customers, while Amazon told customers their names and email addresses were exposed due to a technical error on its ecommerce site.

Jeff Bezos: “Amazon is Not Too Big to Fail”

| Daniela Forte

Amazon CEO Jeff Bezos made a rather bold acknowledgement this week, predicting the future demise of his 24-year old juggernaut valued at nearly $1 trillion, when asked in a company meeting about the downfall of Sears. See what else the head of the most disruptive company of our day had to say about business cycles.

Amazon Announces Two New East Coast Headquarters

| Daniela Forte

As expected, Amazon announced two new headquarters on the East Coast, one in Long Island City, NY and one in Arlington, VA, with plans to invest $5 billion and create more than 50,000 jobs. This ended a 14-month process that had 240 U.S. cities selling themselves and offering huge incentives. See details of the two new locations as well as plans for a center of excellence in Nashville.