Target Reports 34% Growth in Ecommerce, Blows Out Projections

| Mike O'Brien

Target reported strong Q2 performance, with 34% growth in ecommerce sales, nearly 75% of which were attributable to its same-day order fulfillment strategy including buy online pickup in store, curbside pickup and local delivery. The retailer beat expectations on earnings, comp growth and revenue, and raised 2019 guidance.

Walmart Again Reports 37% Growth in Ecommerce During Q2

| Daniela Forte and Mike O'Brien

Walmart reported a 37% increase in ecommerce sales in Q2, the same as in Q1 and supported by strong growth in grocery, as its massive digital investments and focus continue to pay off in its locked battle with Amazon. The company is projecting full-year ecommerce growth of 35%, leveraging its huge store base for fulfillment.

USPS Sees Parcel Volume Decline for the First Time in Nine Years

| Mike O'Brien

The U.S. Postal Service reported a drop in its parcel volume for the first time in nine years during its third quarter, as major customers like Amazon continue to shift business away from the USPS and take on some of the deliveries themselves. However parcel revenue was up thanks to rate increases and a DIM adjustment this year.

FedEx Cutting Out Amazon on Ground Deliveries

| Mike O'Brien

Two months after deciding not to renew its contract with Amazon for air freight service, FedEx is now parting ways with the ecommerce giant on the ground as well. FedEx will not renew its ground contract with Amazon when it expires at the end of August, effectively severing the long-term relationship as Amazon grows its own capabilities.

Enhancing Your Ecommerce Network Strategy

| MCM staff

Ever since Amazon introduced Prime in 2005, the company has left everyone else chasing after them, and younger shoppers look for that type of experience everywhere. To succeed, retailers must meet customer demand for an enhanced delivery experience, including whenever possible fast and free shipping and unlimited returns.

10 Tips for Balancing Self-Service, Hands-On Customer Care Support

| MCM staff

Consumers are getting better at navigating ecommerce on their own. But not every feature of customer care can or should be automated, leaving merchants to figure out where to lend hands-on support, and what to make self-service. An expert panel at Ecommerce Operations Summit 2019 provided 10 tips to help you navigate this issue.

eBay Suite of Fulfillment Services Targets High-Volume Sellers

| Mike O'Brien

Taking a shot at Amazon’s leading position, eBay will launch a fulfillment program next year targeting high-volume sellers and tapping a network of partners to provide end-to-end services including shipping, tracking, warehousing and customer service. This is similar to a move made last month by ecommerce platform Shopify.

Try Before You Buy: Great Opportunity or Ecommerce Returns Tsunami Risk?

| MCM staff

Shoppers love try before you buy (TBYB), a growing strategy that lets them order multiple items and send most of it back. It can boost ecommerce sales but also balloon return rates. So how do you take advantage of the TBYB opportunity while escaping the potential pitfalls that can kill your margins? An expert panel explains how.