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Bed Bath & Beyond Posts Ugly Third Quarter

| Mike O'Brien

Bed Bath & Beyond as expected posted a tough third-quarter report, with net sales and same-store sales down a third from last year and a net loss of $393 million as it considers a range of options up to and including a Chapter 11 bankruptcy filing. CEO Sue Gove said the company is listening to customers, but it may be too little, too late.

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Bed Bath & Beyond Comes to Terms with Activist Firm

| Mike O'Brien

Bed Bath & Beyond has come to terms with activist investor Ryan Cohen and his firm RC Ventures, agreeing to add three board members put forward by Cohen in exchange for a “standstill agreement” that RC Ventures won’t seeking a doubling of its interest in the retailer.

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Will Dark Stores Outlast the Pandemic?

| Mike Chou

Dark stores, even as a temporarily approach, can help offset the cost of underperforming stores and the expense of freight and logistics, especially in more densely populated areas. It also takes online fulfillment out of store operations, allowing retailers to concentrate on customer service and minimizing inventory confusion.

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Shift Happens: Winning DTC with Consumer Behavioral Data

| David Tiberia

Direct-to-consumer (DTC) gives brands the ability to collect and utilize first-party consumer behavioral data to make the shopping experience more personalized, to build loyalty and improve advertising returns. The bigger and more detailed your data store is, the better you can target your core consumer and create repeat purchases.

Staples to Accept Returns from Other Retailers Through Optoro Partnership

| Mike O'Brien

Continuing a growing trend toward making ecommerce returns more convenient and safer for shoppers in the contactless pandemic era, Staples has struck a partnership with Optoro in which the office supply giant will accept unboxed returns from other retailers that will be processed by Optoro. More retailers will come online in January.

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New Bed Bath & Beyond CEO Takes Broom to C-Suite in Shakeup Move

| Mike O'Brien

Just a month into the job from Target, new Bed Bath & Beyond CEO Mark Tritton has let go six executives as part of a major shakeup at the struggling home goods retailer after years of negative results. Tritton saw great success as chief merchandising officer at Target, launching private label brands, some now north of $1 billion.

The State of the Catalog is Alive and Well

| Daniela Forte

While branding remains the top function for catalog, innovative merchants are leveraging their catalogs to drive customers online and provide inspiration through imagery. In this report by Multichannel Merchant, find out why the catalog is still an important marketing tool for merchants.