What’s the Real Cost of a Fulfillment Error to Your Business?
What’s the actual cost of a fulfillment error to your business? Could it be a lost customer? Increase your focus on improving the error reduction process.
eBay
Consumers and Merchants Had a Cautious Holiday Season
Consumers were concerned about 2013 holiday season issues that kept last-minute deals from getting to their doorsteps.
What is Amazon Doing Now?
Each week as my colleagues and I decide on a subject line for our newsletters, we come across at least one if not two Amazon-related articles.
Amazon Takes a Page from eBay with new “Make an Offer” Experience
Amazon unveils new ‘Make an Offer” experience for sellers and customers. See what this means for the marketplace.
Study: Social Trumps Mobile for Retailers’ 2014 Holidays Spend
Retailers are spending more on marketing data capture than mobile heading into the 2014 holidays, based on a survey by Edelman Berland for eBay Enterprise.
Consumers Demand Omnichannel, So Where Do You Begin?
The key to implementing a successful omnichannel strategy is to prioritize your tactics based on your business goals and to walk before you run.
A 5-step Guide to Winning with Marketplaces
Marketplaces like Amazon and eBay have become a major channel for e-commerce. Here’s a step-by-step guide to launch your marketplace presence.
eBay Inc. Sees Spike in Revenue for First Quarter
eBay Inc. saw a 14% increase in revenue to $4.3 billion during its first quarter compared to the first quarter in 2013, the company said April 29.
Will Marketplaces Devour Ecommerce?
At Catalyst 2014, ChannelAdvisor CEO Scot Wingo was referring to the growing dominance of marketplaces, notably Amazon’s and eBay’s, and the fact that marketplaces are outpacing the growth in general ecommerce websites.
A Fantastic Customer Experience Doesn’t End With the Sale
Failing to fulfill customers’ orders in a timely fashion can spell disaster for retailers of any size. Delivering products late can kill sales, batter your reputation and destroy customer loyalty. It can also squander all of the time, money and resources you spent acquiring new customers. Which is exactly why merchants need to remember that the customer experience journey doesn’t end with a sale.