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Prepping for Peak Season at Burton

Israel Maynard, Senior Director of International Logistics and Fulfillment for outdoor gear and apparel retailer Burton, has been busy working with vendors overseas and partners here to get everything stocked and set for his peak season. We discuss all this in our latest MCM CommerceChat podcast.

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Ecommerce Operations Software: After the Go Live

After a major software implementation, how do you deal with issues that inevitably crop up? Katie Langrock, VP of Operations at Vermont Teddy Bear and a panelist on this topic at Ecommerce Operations Summit 2021 (Aug. 17-18, Gaylord Opreyland, Nashville), talks about her team’s ERP journey in this MCM CommerceChat podcast.

MCM CommerceChat podcast

Rolling With the Changes, Meeting New Demand at Tractor Supply

As the pandemic settled in, many were looking to escape urban environs and get back to the land. Letitia Webster, Tractor Supply’s SVP of ecommerce, omnichannel and MDM, and a keynote at Ecommerce Operations Summit (Aug. 17-18, Nashville) talks about how her team met this new demand and improved processes along the way.

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How Best Buy Approaches Hiring and Staffing Challenges

Finding enough workers is a problem, and you need to be mindful of how the workforce is changing to meet staffing objectives. Mark Irvin, chief inclusion and diversity officer for Best Buy and a keynoter at Ecommerce Operations Summit 2021, talks about how his charge aligns with the company’s labor management strategy.

MCM CommerceChat podcast

Driving Toward Interoperability for Warehouse Robots

There has been a steady proliferation of autonomous mobile robot makers. This while demand has grown for AMRs in order fulfillment, as ecommerce booms and labor is tight. But can different warehouse robots play nice together? Two members of a standards group explain how it’s happening in this MCM CommerceChat podcast.

MCM CommerceChat podcast

3 Years After Wayfair Decision, Issues Continue

In our latest MCM CommerceChat podcast, Liz Armbruester of Avalara, and Kevin Permenter of IDC provide an update on the ecommerce taxation landscape, three years after the landmark Wayfair decision. We also discuss the tax implications of the explosion in ecommerce, and how adding new sales channels equals new complexities.  

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Breaking Down New EU VAT Changes

As of July 1, the EU is updating how retailers calculate Value-Added Tax (VAT) when selling goods into member countries. This extends a 2015 change to include low-cost ecommerce goods under 22 Euros. Peter Boerhof of Vertex helps us better understand the implications for sellers in our latest MCM CommerceChat podcast.

MCM CommerceChat podcast

Relaxing of Amazon FBA Storage Rules, Explained

Amazon has revoked the 200-unit limit for new FBA sellers and changed how it assesses sellers’ storage limits. New sellers can start with 500-1,000 units depending on their storage type. It also now subject all sellers to new restock limits. Eytan Wiener, CEO of Getida and a former Amazon power seller, helps us break down the changes.

MCM CommerceChat podcast

Uncommon Goods Steps Up Its SMS Marketing Game

Based in Brooklyn, NY, ecommerce crafts marketplace Uncommon Goods has been tested automated SMS campaigns, including for retargeting. Brian Hashemi, head of marketing and analytics for Uncommon Goods, talks about how the company is testing and learning with its SMS/email mix and working to increase personalization.

MCM CommerceChat podcast

Keeping Brand Loyalty as Eyes Wander

A study last fall by Omnicom showed a drop of those professing to be brand loyal, from 65% in March to 49% in November, with the pandemic, social issues and product pricing and availability as driving factors. Allan Levy, CEO of Alchemy Worx, joins our MCM CommerceChat podcast to talk about guarding against loyalty erosion in 2021.

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