The survey found that 76% of Canadian consumers who made an online purchase from a U.S.-based retailer within the last six months, as well as 63% of U.S. online shoppers, identified shipping costs as very important; while 44% and 32%, respectively, said it was the single most important factor.
While you may decide not to take back orders because of cost and hassle, consider what goes into those costs and how many sales you’re leaving on the table.
Walmart will test a $50 per year subscription ecommerce shipping service this summer, compared to Amazon Prime’s $99, that gets order to door in three days.
Alex Golshan of BCBG Max Azria Group talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at shipping and delivery.
The USPS reported a $1.5B net loss in Q2, but a 14.4% gain in shipping and parcel volume, nearly double the 7.3% bump in 2014, boosting operating revenue.
Merchant panelists at Operations Summit 2015 said they’re doing all they can to decrease time-to-customer, but same-day delivery isn’t a high priority.
The FAA said it will allow commercial testing of drones beyond pilot line-of-sight, making drone deliveries by Amazon and Google a bit closer to reality.
Pitney Bowes Inc. said it has signed a definitive agreement to acquire competitor Borderfree.
A roundup of news items covering retail operations, fulfillment and delivery.
A listing of recently announced expansions, additions and closures in retail distribution and fulfillment centers.