Is Your Customer Service and Fulfillment Working For or Against You?
You may have a great website and great marketing, but never forget that contact center and fulfillment personnel deliver on the sale and your brand promise.
Shipping/Delivery
Sephora Takes On Amazon with Two-Day Shipping Program
Beauty retailer Sephora is upping its ecommerce fulfillment game, offering customers unlimited free two-day shipping for $10 per year, a la Amazon Prime.
O+F Advisor Distribution Center Roundup, March 4, 2015
A listing of some recently announced direct-to-customer distribution center expansions, additions and closures.
What’s the Real Cost of a Fulfillment Error to Your Business?
What’s the actual cost of a fulfillment error to your business? Could it be a lost customer? Increase your focus on improving the error reduction process.
Free Shipping and Flexibility are Key Global Ecommerce Drivers
Convenience, flexible delivery and payment options continue influence online consumers worldwide, says a new study conducted by comScore on behalf of UPS.
Selecting Technology That Best Fits Your Direct-to-Consumer Business
When looking at replacing your OMS or WMS, there are a wide variety of choices and options. Here are some key factors to consider in your decision process.
When Does Same-Day Delivery Make Sense?
Douglas Smith, VP of DTC operations for Sheplers, talks with Multichannel Merchant Senior Editor Mike O’Brien about the pros and cons of same-day delivery.
Waffle House Will Deliver Your Package Scattered, Smothered and Covered
Be still my clogging arteries. Waffle House has entered the package delivery game. Kinda. Waffle House signed on to be the first official Roadie Roadhouse… Here’s why your package might be delivered with a side of grits.
Dimensional Weight Pricing Is Here and Businesses are Seeing Red
Business owners are seeing the cost impact of new dimensional weight pricing from FedEx and UPS and exploring their options.
Ace Hardware Rolls Out Same-Day Delivery Test
Ace Hardware has begun a same-day delivery pilot via its own associates at 33 stores in Florida, Illinois, Colorado, Maryland, Texas and Arizona.