Shipping/Delivery

Unless you ship jewelry or pharmaceuticals, package security probably doesn’t rank too high on your list of worries. Maybe once in a while a packer gets

You may have noticed that lately we’ve been paying more attention than ever to customer service which companies do it well, why it’s so important, and

GONE ARE THE DAYS when running call centers as they were known back then was mostly a matter of policing order entries and making sure agents met productivity

BY LAWRENCE DEAN SHEMESH Did you ever wonder what makes one company successful and another fail? Two elements (in my opinion) are the root cause of all

U.S. companies spend about $43 billion a year or 4.5 % of all logistics costs on handling returned merchandise, reports AMR Research Inc.

Infighting, bad-mouthing, and office politics typically add 40% to 70% to the level of effort required to carry out any given task, reports CLM.

There’s no rubbing out India’s growing presence in international business. The country’s dominance in business process outsourcing is spreading far beyond