Easy Returns Draw Repeat Sales
Retailers
Shipping/Delivery
The Ones to Watch
As economic uncertainty becomes part of the way we do business, it’s impossible to even speculate what the next few months will bring, let alone the next
Opinion and Response
HAVING HIS SAY A Guide to Grassroots Action Chris Bradley, president of Portland, ME-based bedding cataloger Cuddledown of Maine, on acting locally to
A Defining Moment
This year’s annual conference of the Council of Logistics Management, held in Chicago, witnessed a milestone in the history of logistics and supply chain
Moving Forward in Reverse
LAST JUNE FEDEX GROUND EXPANDED its return options for catalog and online retailers by introducing a new Consolidated Return Service. This service targets
Sex and the City
FREEBIES LIKE RUBIK’S CUBES, T-shirts, mugs, and Godiva chocolates adorned the tables. At least ten different desserts beckoned. People ate as they milled
HOW LOW CAN YOU GO?
Since the end of the boom, the U.S. economy has often seemed stuck in a kind of limbo not quite sick, yet not quite well either. It’s a condition that
Operations and Management: Seven Tips for Better Picking and Packing
According to a catalog operations maxim, when it comes to picking and packing orders, the best-handled product is the least-handled product. Simply put,
Opinion and Response
EXCLUSIVE RESEARCH REPORT Survey Says: Better Than Expected All this talk about how catalogers had slashed circulation may be just that: talk. Among the
Transparent Managers
EXCELLENT LEADERS never forget that they are responsible for supporting the corporation, and they avoid derogatory comments about it. One essential skill