American Mint Leverages Surveys for Better Customer Service
There are several ways to improve the customer experience, and one way is through the execution of surveys, see how American Mint leverages this customer service tactic.
customer experience
Bonobos on Creating a Great Returns Experience
Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.
BCBG Max Azria Group on Fulfillment Excellence
Alex Golshan of BCBG Max Azria Group talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at shipping and delivery.
Merchants Address Fast Delivery Demands
Merchant panelists at Operations Summit 2015 said they’re doing all they can to decrease time-to-customer, but same-day delivery isn’t a high priority.
L.L. Bean CMO on Brand Communication Excellence
L.L. Bean’s CMO talks brand communication. The company recently won a Customer Experience Excellence award in that category from Multichannel Merchant.
Deliv Founder Counters FedEx Take on Same-Day Delivery Services
The founder of crowdsourcing delivery service Deliv says same-day delivery startups like hers are more disruptive than FedEx Chairman Fred Smith lets on.
JackThreads Talks About Using Social Media in the Contact Center
JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.
Mobile App Drives Store Sales Gains for GameStop
A change in mobile focus from conversions to engagement and influence, a better mobile app and loyalty data analysis has boosted store sales for GameStop.
Is Your Customer Service and Fulfillment Working For or Against You?
You may have a great website and great marketing, but never forget that contact center and fulfillment personnel deliver on the sale and your brand promise.
Sephora Takes On Amazon with Two-Day Shipping Program
Beauty retailer Sephora is upping its ecommerce fulfillment game, offering customers unlimited free two-day shipping for $10 per year, a la Amazon Prime.