The Global Customer Experience Wakeup Call
When the customer experience goes wrong what is the impact to your business? See how a bad customer experience at the global level can do for your business.
Global
Over 27% of Global Payments are Made on Mobile Devices
Online payments made using mobile devices continues to rise globally now accounting for 27.2% of the total online payments made in the first quarter of 2015, according to Adyen’s most-recent quarterly Mobile Payments Index. Here’s a look at how mobile payments grew in the U.S., and worldwide.
Alibaba Group Replaces CEO
Daniel Zhang, currently Chief Operating Officer of Alibaba Group, will become CEO of Alibaba Group, effective May 10. Zhang will replace Jonathan Lu, who will remain on Alibaba Group’s board of directors as Vice Chairman. Also, here’s a look at how Alibaba Group performed for the quarter that ended on March 31.
Moss Bros Expands Internationally and Accepts Global Omnichannel Payments
Moss Bros’ existing payment service provider could not deliver the global reach and functionality to match its ambitions, so the business began searching for a new payments technology solution to accompany its website relaunch. See what the company did.
Borderfree a Great Fit for Pitney Bowes
Back in 2013, a year after when FiftyOne acquired international ecommerce company Borderfree from Canada Post and adopted the Borderfree name, someone in a Multichannel Merchant editorial meeting made the … Continue Reading →
A Perfect Time to Enter the Global Ecommerce Frontier
Online sales worldwide are predicted to grow exponentially in the coming years, with ecommerce revenues expected to reach 1.6 trillion by year-end. See what this means for ecommerce retailers.
Pitney Bowes to Acquire Competitor Borderfree
Pitney Bowes Inc. said it has signed a definitive agreement to acquire competitor Borderfree.
Amazon Launches Sunday Delivery in India
Amazon has launched Sunday delivery in 100 Indian cities for all Fulfilled by Amazon products at no extra cost, with plans to expand the service.
Consumers in India Becoming Mobile Savvy
More and more shoppers in India are going to their mobile devices to shop and one online marketplace in particular is making an effort to respond to the increase in mobile usage. See which marketplace is answering the mobile call.
TNT Express Reports Loss, Talks of Challenges Ahead of FedEx Acquisition
Dutch firm TNT Express reported an operating loss and lower comparable revenues for Q1 and said it faced a challenging 2015 ahead of the FedEx acquisition.