Omnichannel Choreography Delivers the Perfect Customer Experience
Through “omnichannel choreography,” retailers can orchestrate all the moving pieces of online order fulfillment and deliver the perfect customer experience.
Omnichannel
Macy’s Sees Omnichannel, Same-Day Delivery as Competitive Advantage
Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.
2014 Holiday Hirings Shift to Permanent, Omnichannel Positions
The most significant shifts for retailers in the 2014 holiday season can be found in omnichannel, which is changing the landscape for companies and impacting their holiday staffing strategies. See what this shift means for the 2014 holiday season.
Retailers Preparing for Surge in Omnichannel Holiday Shopping
With expectations higher than ever for a merry omnichannel holiday season, retailers are assertively preparing their shipping operations to avoid delivery and service hiccups. According to Shop.org’s eHoliday survey, more merchants are not going to push guaranteed deliveries to the brink this holiday season.
Online Retailers Often Disconnected from Consumer Desires
Online retailers are giving consumers delivery options they don’t want, while not offering the ones they do, according to a new survey.
Alibaba an Ecommerce Force to Be Reckoned With
Concerning Alibaba’s global aspirations, the company has struck deals in 2014 with the French and Italian governments aimed at fostering ecommerce growth for merchants from those countries selling on Tmall, including providing them with enrollment support, online marketing and customer service support.
How to Make Your Small Business Perform Like an Omnichannel Powerhouse
Your small business can perform like an omnichannel powerhouse if you simply adhere to the following tips and tools.
Your 5-point Checklist for Going Omnichannel
With the right omnichannel strategy in place, retailers can enhance engagement between the customer and store associate, better leverage inventory positions and maximize the store footprint. To prepare to go omnichannel, retailers’ checklist should focus on the following five points