While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment can sometimes go ignored. In this video, S&S Worldwide Director of Distribution Mark Desrosiers talks about how he interacts with the customer service team to help ensure the best overall customer experience.
Shipping costs are one of the largest bottom line expenses for direct-to-customer merchants. But how do you know when you should negotiate with your carrier for better terms and rates? Here’s advice from BuyAutoParts.com president and COO Matt Glauber.
At last week’s Operations Summit in Indianapolis, a panel of operations directors shared their returns management experiences.
Missed Operations Summit 2014 last week? Don’t worry, we have you covered! Take a look back at our staff photos that we promise will make you want to join us next year!
The Operations Summit 2014 keynote panel quickly agreed that every important element of direct-to-customer operations is getting more complex.
Before he took the stage at the JW Marriott in Indianapolis to deliver “Goals, Dreams and Focus: Lessons from a NFL Hall of Famer,” Emmitt Smith went 1-on-1 with Multichannel Merchant managing editor Tim Parry.
Alex and Ani, best known for its expandable charm bracelets and other jewelry pieces that promote positive energy, has quickly become a household name among young women. And its growth continues to move at a rapid pace.
Can you hear our excitement for Operations Summit? The show is less than a week away and we are anxiously awaiting a great show! Here is a sampling of some new exhibitors we have this year.
Heading to Indianapolis? Be sure to download the Operations Summit mobile app. It’s like your own little personal show assistant, giving you the latest info on session times and locations, keynote session details, speaker bios, networking events, and much more!
While business is growing, meeting the growing customer demands and dealing with the explosion of new operations technology is challenging even the most experienced and best senior operations executives.