Freight Train
Shippers are shelling out a lot more for freight services these days. While that may be telling Noah about the flood, it’s important to understand what
Operations & Fulfillment
Be a converter
What’s the average site conversion rate for a typical merchant today? About 2.4%. That’s pretty depressing when you think about it. So how do you help
If you can’t beat ’em
The news in May that DHL was radically scaling back in the U.S. wasn’t a huge surprise. The courier had lost billions of dollars here, and it was well
What you can learn from a telemarketer
Author Raymond Carver once wrote, You never start out life with the intention of becoming bankrupt or an alcoholic or a cheat and a thief. Or a liar.
Talbots cuts staff 9%, gets credit
Women’s apparel merchant The Talbots announced in early June it is reducing its corporate headcount by about 9%. The cataloger/retailer expects the layoffs
Federal judge, Congress defang FACTA
Merchants in May received two pieces of good news on the ill-crafted Fair and Accurate Credit Transactions Act, or FACTA. Congress passed a bill protecting
The deal with DHL restructuring
Rumors had been circulating for months that Deutsche Post would pull its DHL delivery service out of North America. It didn’t, but it’s taking some drastic
Packaged Goods
So maybe packing product into containers to be shipped to customers isn’t the sexiest part of multichannel selling. But it is one of the most important.
VT Teddy Bear: Monitoring success
Until a few years ago, the contact center managers at Vermont Teddy Bear Co. would monitor the performance of the agents by walking up and down the aisles
Live From the ACMA Forum: So Long, Saturday Mail Delivery?
Washington–The U.S. Postal Service has reached a pivotal juncture, said Dan Blair to attendees at Thursday