What are the main decision criteria when acquiring a warehouse technology system? Whether you have an existing system or are adding one for the first time, there are a whole host of factors that have to be taken into consideration. This special report from Multichannel Merchant will help guide your through the process.
Heading into the thick of the temp hiring period for peak season, companies find themselves challenged by a tight labor market and competition for workers. See what Ascena Retail Group, American Eagle Outfitters and The Golf Warehouse are doing to address the issue.
In general the omnichannel experience for customers is not matching up to its promise, research firm L2 found in its annual Digital IQ Index of retailers. See which firms scored high in the index, and what they’re doing right.
The financial woes of South Korean concern Hanjin Shipping Co Ltd, the world’s seventh-largest ocean freight line, is causing a ripple effect that is disrupting supply chains across retail entering the busy fall and holiday season. See what efforts are underway to address the logjam.
What are you doing in your DTC fulfillment operations to create career paths? And how can you do this while ensuring the highest level of professionalism and productivity. Here are some tips to help you reduce turnover and improve employee performance.
UPS has announced its annual general rate increase for 2017, an average of 4.9% that goes into effect on Dec. 26. Other changes will be announced Nov. 18. See what else has changed in UPS rates and what this means in terms of its competition with FedEx.
PulseTV, an online and catalog seller of discounted home goods, electronics and other products, has seen shipping performance gains by using OSM Worldwide. See how the merchant has been able to save money, improve service levels and cut down on customer service calls.
Doran Robinson, a former operations executive with athenahealth and Capital One, has joined Wayfair as Vice President of Operations Product Innovation. He will oversee expansion of Wayfair’s fulfilment and service systems and lead efforts to improve its post-order experience.
It’s time to fine-tune your 2016 holiday operations and improve the customer experience across the board. There are some problems that will just have to wait until after the holiday season to address, but you can address poor delivery experiences and produce dramatically improved results and customer satisfaction in that area in the next few weeks.
New FAA rules going into effect covering drone pilot licenses could pave the way for drone delivery of ecommerce orders as early as this year, experts say. See what else is happening in the world of drone delivery.