5 Things Online Sellers Need to Know About USPS Price Changes
Here are 5 things merchant sellers need to know about the USPS postal rate changes taking effect on May 31 for a variety of services.
Operations & Fulfillment
Leveraging Ratings, Reviews to Improve the Customer Experience
Ratings and reviews not only provide credibility for your business but make the purchase decision an easier one for your customer. See how you can properly leverage your ratings and reviews.
How Bonobos Creates a Great Customer Experience
Bonobos’s CMO talks to Multichannel Merchant about how the company creates an overall great experience for its customers.
Shoppers Choose Cost Over Delivery Speed on Cross-border Purchases
The survey found that 76% of Canadian consumers who made an online purchase from a U.S.-based retailer within the last six months, as well as 63% of U.S. online shoppers, identified shipping costs as very important; while 44% and 32%, respectively, said it was the single most important factor.
The Limited Introduces Reserve Online, Ready In-Store
The Limited is has launched Reserve Online, Ready In-Store to allow customers to shop TheLimited.com and place preferred items on hold for purchase and pick-up at their local store.
The High Cost of Back Orders
While you may decide not to take back orders because of cost and hassle, consider what goes into those costs and how many sales you’re leaving on the table.
American Mint Leverages Surveys for Better Customer Service
There are several ways to improve the customer experience, and one way is through the execution of surveys, see how American Mint leverages this customer service tactic.
Walmart Undercuts Amazon on Price for Subscription Shipping Program
Walmart will test a $50 per year subscription ecommerce shipping service this summer, compared to Amazon Prime’s $99, that gets order to door in three days.
O+F Advisor Distribution Center Roundup, May 14, 2015
A listing of recently announced expansions, additions and closures in retail distribution centers and fulfillment centers.
Bonobos on Creating a Great Returns Experience
Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.