Court Rules EU Erroneously Blocked UPS from TNT Deal
A European Union court ruled that the European Commission wrongfully blocked UPS from acquiring Dutch carrier TNT Express in 2013, which paved the way for rival FedEx to pick up TNT in 2016
Operations & Fulfillment
Sunglass Hut Talks Excellence in Shipping and Delivery
What are the key components of creating an excellent shipping and delivery experience for your customers? Chris Kobus, vice president of ecommerce and marketing for Sunglass Hut, discusses with Multichannel Merchant how his brand is able to achieve this on a consistent basis. Sunglass Hut is a finalist for the 2017 Excellence in Customer Experience Awards; finalists and winners will be recognized at Operations Summit 2017, March 27-29 in Pittsburgh.
How to Finally Tame the Ecommerce Fulfillment Beast
Just as the lion tamer must teach huge, hot-tempered animals to respond to commands without becoming their lunch, so must ecommerce fulfillment must get customers’ goods delivered on time and intact — all while preventing costs from skyrocketing. Here are some tips to help you get there.
9 Mistakes to Avoid in Your ERP or OMS Selection
Studies show that more than 50% of all ERP and OMS systems are not installed on time and within budget. A significant number of companies spend 8 to 12 months after go live adapting to the new system. What are some of the mistakes that lead to poor ERP or OMS implementations? Here are 9 mistakes to avoid in order to increase your chances of success.
Birchbox on Achieving Excellence in Packaging
Pooja Agarwal, Vice President of Operations for Birchbox, talks to Multichannel Merchant Senior Content Manager Mike O’Brien about the company’s approach to packaging and how it achieves consistent excellence in this key area of the customer experience. The company is again a finalist in the category for the Excellence in Customer Experience Awards, with winners announced March 29 at Operations Summit 2017 in Pittsburgh.
Ecommerce Returns Help Shape the Customer Experience
Ecommerce returns are increasing, and merchants need to find new ways to deal with the constant influx. Learn how some top brands are getting ahead of the situation, including making the reverse logistics process more efficient, increasing the speed of customer credit and using friction-free returns as a way to increase customer lifetime value.
Amazon Lowers Free Shipping Threshold to $35
In a quick counter-salvo, Amazon recently lowered the free shipping threshold for non-Prime members from $49 to $35, a response to Walmart’s move earlier this month.
The speed with which Amazon changed its policy is an indication of just how seriously it is taking ecommerce competition from the world’s largest retailer.
The Value of Leveraging Customer Feedback
Customer feedback is vital in any business or industry and retailers in particular are utilizing it to not only put specific products under a microscope but also to analyze how they’re providing the best experience across all their channels. Here is how to successfully leverage your customer feedback in the contact center.
UPS Tests Drone Delivery in Florida
UPS recently conducted a successful drone delivery test to a home in a rural area outside Tampa, FL, launching it from the top of a delivery truck. The drone was from electric truck and drone developer Workhorse Group. See what other drone projects UPS has in the works, how it is working with the FAA and how it sees the future of drone delivery.
3 Key Retail Supply Chain Trends to Watch in 2017
Retail supply chains are being upended by dynamic changes in the marketplace and among consumers. Here are 3 key trends to watch for in supply chains for 2017 that will continue to heavily impact freight transportation and logistics in retail and ecommerce.