Alex and Ani Talks About Its Rapid Growth

| Daniela Forte

Alex and Ani, best known for its expandable charm bracelets and other jewelry pieces that promote positive energy, has quickly become a household name among young women. And its growth continues to move at a rapid pace.

Wilsons Leather Partners with Innotrac

| Tim Parry

In addition to ecommerce fulfillment and customer care, Innotrac will provide several customized solutions for Wilsons Leather, including multiple platform order processing and data conversion.

MCM Outlook 2014: The State of Operations

| Tim Parry

How are shippers preparing for Holiday 2014? What systems are they looking to add in the fulfillment center? And do merchants really think Amazon has little effect on their business? These questions and more are answered in Multichannel Merchant’s MCM Outlook 2014 report on Operations & Fulfillment.

Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents

The Contact Center Is Your Customer Service Gateway

| Tim Parry

Quite possibly, your contact center is your company’s unsung hero. But how are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey.