Ship Out With a WMS

| Rama Ramaswami

There are many imaginative ways to trim shipping costs: negotiating with carriers, taking advantage of low rates by tweaking container sizes and weights,

Super Service

| Barbara Arnn

What characteristics do merchants such as Ann Taylor, hpshopping, Petsmart, and Tower Records have in common? According to the e-tailing group inc.’s

High Season

| Debra Ellis

Predicting seasonal demand is something of a performance art. First, you gaze into your crystal ball to determine which items will be hot. Then, you tiptoe

Vintage Systems

| Ernie Schell

If your current enterprise systems are not meeting your needs (don’t have the functions, or can’t handle your volume), who needs an article to decide

APOCALYPSE NOW

| Jeff Morris

You love reading predictions admit it and we love making them. And the good thing is, we’re not always wrong! For instance, in this space in a February

The Store Fantastic

| MCM staff

This month’s somber cover reflects the state of call centers today, but it also highlights their evolution into something rich and strange. Much the same

21 GOOD RECEPTION

| Curt Barry

Warehouse managers are always working to improve the efficiency and accuracy of their operations. One important way to meet customer service expectations

Danger fulfillment person!

| Bennett Voyles

ONE OF THESE DAYS, not too many years from now, someone from the central office will come down to visit your operation. He’ll admire the RFID holographic

BUILDING BLOCKS

| Rama Ramaswami

BEFORE ADDING SPACE or even thinking about adding space to your distribution facility, your first thought in these budget-constrained times is most likely

Piece by Piece

| Kenneth B. Ackerman

In nearly every distribution center in the United States, workers are paid by the hour. While their productivity is (or should be) measured in units,