Successful Contact Center Outsourcing
Most U.S. businesses today are vastly different in structure, strategy, and purpose than they were even 10 years ago. But it’s safe to say that for utter
Technology
PAYMENT PLANS
Pretty much every merchant accepts sales via major credit cards and checks that’s how the business works. But a number of other payment methods and billing
Read This Before You Outsource
We take contact center outsourcing almost for granted these days, but the process is far more complex than it seems at first glance. Elizabeth Herrell,
Made to Order
What do you mean, Acme is costing me money? asked Rusty, CEO of AAA Widgets Corp. His old friend Woody smiled. Sure, Acme is one of your oldest and most
Second language
Giving your customers the option of placing orders in a language other than English can be a great way of tapping a new market. But if you don’t do it
PCI Pain
To protect against identity theft and security breaches, Visa and MasterCard have joined forces to enact stringent credit-card security requirements The
PAYMENT [ processing ] IN FULL
Online jewelry merchant Ice.com’s wares include $1,300 diamond pendants, $3,000 engagement rings, and $4,000 pearl necklaces. Not surprisingly the company
Critics’ Choice
This year’s Order Management Software Review includes grades and ranks for each major software function from the vendors’ own perspective, giving you
Slow & Steady
There is a breakdown between the theory and the implementation of customer relationship management. The theory seems simple enough: Create a unique shopping
The POS connection
When multichannel merchants add retail locations to their mix, one item topping their to-do lists is choosing a point-of-sale, or POS, system. This is