Is Your Customer Service and Fulfillment Working For or Against You?
You may have a great website and great marketing, but never forget that contact center and fulfillment personnel deliver on the sale and your brand promise.
Warehouse/Distribution Center
O+F Advisor Distribution Center Roundup, March 4, 2015
A listing of some recently announced direct-to-customer distribution center expansions, additions and closures.
What’s the Real Cost of a Fulfillment Error to Your Business?
What’s the actual cost of a fulfillment error to your business? Could it be a lost customer? Increase your focus on improving the error reduction process.
Selecting Technology That Best Fits Your Direct-to-Consumer Business
When looking at replacing your OMS or WMS, there are a wide variety of choices and options. Here are some key factors to consider in your decision process.
When Does Same-Day Delivery Make Sense?
Douglas Smith, VP of DTC operations for Sheplers, talks with Multichannel Merchant Senior Editor Mike O’Brien about the pros and cons of same-day delivery.
Choosing the Right WMS for Your Needs
How can you determine what benefits a warehouse management system can bring to your business? The results of an objective assessment will determine the benefits a WMS brings to your company.
Dimensional Weight Pricing Is Here and Businesses are Seeing Red
Business owners are seeing the cost impact of new dimensional weight pricing from FedEx and UPS and exploring their options.
New Nordstrom Facility Gets Half its Customers Within Two-Day Window
Nordstrom plans to open a third ecommerce fulfillment center in Pennsylvania that will put half of its customers within reach of two-day ground delivery.
Walmart Expands Ecommerce Fulfillment
Walmart said it will expand its fulfillment capacity and efficiency with four additional large-scale fulfillment centers coming online in the second quarter.
Amazon Expands Prime Now Same-Day Delivery to All of Manhattan
Amazon announced it has expanded its Prime Now one- and two-hour delivery service to include all of Manhattan, with other boroughs, metros to follow.