MCM Week in review 6/22/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 6/22/2018 GameStop Exploring a Buyout GameStop Corp. confirmed it is in “exploratory discussions” with third parties … Continue Reading →

How Customer Service Can Increase Sales and Build Brand Loyalty

| Greg Zakowicz

Have a question about a product? Need help with an order? Trying to find an item in your local store? Where do you turn? Customer service. Here are four tips that will help your customer service team enhance the brand loyalty.

MCM O+F Advisor (6/20/18)

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 6/20/2018 Study Finds Young Shoppers Still Love Stores, Will Wait for Packages A new study of shoppers ages 14-24 by … Continue Reading →

MCM Week in review 6/15/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 6/15/2018 Same-Day Delivery App Curbside Acquired by Rakuten Tokyo-based marketplace and logistics supplier Rakuten has acquired … Continue Reading →

MCM Ecommerce&Marketing 6/19/18

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 6/19/2018 How overstockart.com Improved Its Shopping Cart Conversion Rate The shopping cart is a key component in … Continue Reading →

5 Ways New Brands Can Use the Voice of the Customer

| Patrick Kilgore

For new business owners, establishing brand awareness, launching new products and standing apart from competition is no easy task. Marketers at emerging brands are inherently time poor and often operate on shoestring budgets, so breaking into crowded markets and reaching consumers is a considerable challenge. Here are five ways new brands can use the voice of the customer to drive brand awareness and increase sales.