AI Archives - Page 3 of 4 - Multichannel Merchant

How AI, Automation Help Manage Holiday Season Social Media Volume Spikes

November 5, 2018 | Lauren Kindzierski

The holiday season is officially here and contact center managers around the world are prepared for the busiest time in retail. Traditionally, much of this preparation has focused around staffing up to manage peak volume, strategizing to hit KPIs, hardening websites and IT infrastructure and optimizing inventory and fulfillment. Here is how several technologies like AI can be leveraged in social customer and engagement strategy to create efficiencies that make your agents and operations more productive by increasing response rates and response times.

Why Human Intelligence is Important in the Age of AI

August 31, 2018 | Mihir Kittur

Artificial Intelligence (AI) is showing up just about everywhere we look. Chatbots are having in-depth, multi-level conversations with customers, and can even respond appropriately to emotions they sense. Here is how AI is changing the retail landscape.

Walmart’s Jetblack Marries Personalized Shopping, Same-Day Speed

June 1, 2018 | Mike O'Brien

Jetblack, Walmart’s new invite-only, personalized shopping service aimed at busy moms in Manhattan and Brooklyn, allows members to get same-day orders fulfilled by texting them in, at $50 a month. It’s the latest example of the beast of Bentonville seeking to go upmarket and out-innovate main rival Amazon.

AI and Mobile Is the Winning Formula for D2C Brands

May 7, 2018 | Nitan Mangtani

Shopping shouldn’t feel like a chore. It should be fun and convenient, delighting the customer at every turn. The next generation of AI will anticipate your needs before you do. Here is how AI and mobile fit into your ecommerce strategy.

3 Ways Retailers Can Leverage AI to Improve CX

May 4, 2018 | David Keane

By leveraging AI technology, retailers can empower their associates with content and tools to create a more personalized shopping experience, which ultimately drives sales and increases customer loyalty. Here are three ways retailers can improve the customer experience with AI.

The Dawn of AI and the Beginning of the End of Dark Data

February 21, 2018 | Steve Cox

Data has been a challenge for and leveraging it to its full potential continues to have retailers scratching their heads. However with the dawn of AI all of that could change. Here is how AI could change how retailers look at data and change the customer experience.

Making Sense of Forecasting 2.0 and the Role of AI

February 20, 2018 | Max Bruni

Listening to current retail technology discussions, it’s safe to say that artificial intelligence is the early favorite for buzzword of the year, with countless taglines promising unprecedented productivity improvements based on AI. Here is what you need to know about AI and the difference between traditional and advanced forecasting.

Circuit City Announces Plans for Digital, Physical Comeback

January 10, 2018 | Daniela Forte

Nearly a decade after filing for bankruptcy, Circuit City plans to make a comeback that includes a relaunched website on Feb. 15 and some limited brick-and-mortar locations. Here is how the new relaunch will change the way customers shop this iconic brand.

How to Enhance the Customer Experience with AI and Predictive Content

November 6, 2017 | Daniela Forte

Artificial Intelligence and predictive content are changing the way people are shopping today. This report by Multichannel Merchant looks at how some of today’s major retailers are using AI and predictive content, and how they are helping them improve the customer’s shopping experience.

Voice Shopping Gets Real as Major Players Ramp Up the Competition

October 2, 2017 | Bart Mroz

Voice shopping just got a lot more realistic with the recent moves by Amazon, Apple, Google and Walmart to drive voice-activated shopping into more and more homes. Here is what retailers need to know about how voice shopping is changing the retail landscape.

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