Tackling Omnichannel this Holiday Season
Omnichannel continues to be the buzzword on the lips of marketers this holiday season. Consumers are expecting a seamless experience across multiple devices. See what plans marketers have this season.
omnichannel
Omnichannel Choreography Delivers the Perfect Customer Experience
Through “omnichannel choreography,” retailers can orchestrate all the moving pieces of online order fulfillment and deliver the perfect customer experience.
Macy’s Sees Omnichannel, Same-Day Delivery as Competitive Advantage
Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.
2014 Holiday Hirings Shift to Permanent, Omnichannel Positions
The most significant shifts for retailers in the 2014 holiday season can be found in omnichannel, which is changing the landscape for companies and impacting their holiday staffing strategies. See what this shift means for the 2014 holiday season.
How to Transform Omnichannel Retail from Myth to Reality
Most retailers are at a loss as to how to implement an omnichannel strategy in their physical and online stores. However, there are a number of solutions available to help retailers of all sizes cater to the consumer expectation for a personalized cross-channel shopping experience.
Online Retailers Often Disconnected from Consumer Desires
Online retailers are giving consumers delivery options they don’t want, while not offering the ones they do, according to a new survey.
Will Apple Pay Outperform Google Wallet? [Video]
Is Apple banking too much on its brand strength as it launches Apple Pay? What kind of lessons can it learn from Google Wallet? In this video, Multichannel Merchant Senior Editor Mike O’Brien asks ACI Worldwide Director of Product Management John Gessau these questions and more.
4 Ways to Enhance Your Omnichannel Holiday Strategy
An omnichannel strategy allowes shoppers to buy online, pick up in-store, make returns and price match with other stores and sites. Here are four areas to plan for to enhance your omnichannel strategy for the holidays.
What to Make of Amazon’s Brick-and-Mortar Store Launch
What we know is that the Amazon store has two loading docks, and a tremendous amount of foot traffic. It’s speculated that Amazon will use the store as a same-day delivery hub, and to process returns.
Alibaba an Ecommerce Force to Be Reckoned With
Concerning Alibaba’s global aspirations, the company has struck deals in 2014 with the French and Italian governments aimed at fostering ecommerce growth for merchants from those countries selling on Tmall, including providing them with enrollment support, online marketing and customer service support.