Should You Look to Cloud Computing for Your DTC Operations?
When selecting a new OMS, WMS or POS system for your DTC operations, which makes most sense: Cloud-based or on-premises installed?
Operations and Fulfillment
Is Your Customer Service and Fulfillment Working For or Against You?
You may have a great website and great marketing, but never forget that contact center and fulfillment personnel deliver on the sale and your brand promise.
Sephora Takes On Amazon with Two-Day Shipping Program
Beauty retailer Sephora is upping its ecommerce fulfillment game, offering customers unlimited free two-day shipping for $10 per year, a la Amazon Prime.
What’s the Real Cost of a Fulfillment Error to Your Business?
What’s the actual cost of a fulfillment error to your business? Could it be a lost customer? Increase your focus on improving the error reduction process.
Free Shipping and Flexibility are Key Global Ecommerce Drivers
Convenience, flexible delivery and payment options continue influence online consumers worldwide, says a new study conducted by comScore on behalf of UPS.
Selecting Technology That Best Fits Your Direct-to-Consumer Business
When looking at replacing your OMS or WMS, there are a wide variety of choices and options. Here are some key factors to consider in your decision process.
When Does Same-Day Delivery Make Sense?
Douglas Smith, VP of DTC operations for Sheplers, talks with Multichannel Merchant Senior Editor Mike O’Brien about the pros and cons of same-day delivery.
Ace Hardware Rolls Out Same-Day Delivery Test
Ace Hardware has begun a same-day delivery pilot via its own associates at 33 stores in Florida, Illinois, Colorado, Maryland, Texas and Arizona.
New Nordstrom Facility Gets Half its Customers Within Two-Day Window
Nordstrom plans to open a third ecommerce fulfillment center in Pennsylvania that will put half of its customers within reach of two-day ground delivery.
Amazon Expands Prime Now Same-Day Delivery to All of Manhattan
Amazon announced it has expanded its Prime Now one- and two-hour delivery service to include all of Manhattan, with other boroughs, metros to follow.