With more than $350 billion in sales lost to returns in 2018, online merchants can’t afford not to build a robust returns policy. This inforgraphic by ShipBob shares why it’s imperative to have a policy in place.
As your business grows, a clearly outlined shipping and returns policy on your website will help set customer expectations and guide your customer service team. Here are 5 steps that will help you achieve these two important goals.
U.S. consumers are continuing to demand convenience, advanced mobile features, flexible shipping options and ease of product returns, according to the fourth annual UPS Pulse of the Online Shopper study.
Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.
Innotrac is expanding its quantitative and qualitative studies of retail shipments and returns to include the pre-Christmas rush as well as Cyber Monday.
To take advantage of the new return/exchange service, customers can visit sears.com, click on the customer service link, choose “returns and exchanges” and follow the prompts to identify the item. For an exchange, they select a new item and get an email confirmation when the replacement is ready for pickup.
Once at the store, they park in a designated In-Vehicle Pickup spot, and notify the store of their arrival via the app. A timer will start on the phone, and a Sears associate will arrive within five minutes and complete the return or exchange.
Consumers in the UK market respond well when credit for returns is applied faster, attendees were told at Multichannel Merchant’s Growing Global conference.
Merchants who want to conduct cross-border ecommerce into France and Germany have to grapple with a common issue – trust in the online channel.
Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.
It might not sit high on the hierarchy of important things to tackle when it comes to all things ecommerce, but with 63% of consumers viewing the returns policy before making a purchase, merchant’s better start polishing up their returns plan.