How Shipping Affects the Customer Experience
Delivering a consistently stellar customer experience continues to fuel changes in how merchants get items from point of sale to the doorstep.
shipping
Working to Avoid Another Holiday Shipping Disaster
Experts and executives talk about steps being taken to avoid the holiday shipping snafus that caused delays and angry customers in 2013.
Amazon Adds Same-Day Delivery in 6 New Cities
Amazon today announced same-day delivery is being added in the Baltimore, Dallas, Indianapolis, New York City, Philadelphia and Washington DC metro areas.
Amazon to Open 15 Sortation Centers in 2014
Amazon’s plans for new sortation centers are part of its larger goals of getting close to the customer, Sunday delivery and competing with major carriers.
Can Your Business Pass the Back-to-School Test?
Some tips for online merchants in order to be prepared for success in the back-to-school shopping season.
UPS Spending $175M to Add Holiday Shipping Capacity
UPS plans to spend $175 million to increase holiday shipping capacity, including adding 50 new hub sorts and going from limited to full operations on Black Friday.
Competition, Opportunity Behind UPS $1B Euro Investment
UPS’ decision to invest $1B in Euro operations was based on Germany’s surging economy, growth in healthcare spending and competitors’ logistical build-out.
The Benefits and Challenges of a Homegrown WMS
In the never-ending decision over build vs. buy when it comes to software applications, a growing group of pure-play ecommerce providers is opting to develop their own homegrown warehouse management system (WMS), opting for the flexibility on upgrades and functionality over the comfort of relying on a vendor.
Chinese Ecommerce Market Exploding But Logistics Tricky
While the Chinese ecommerce market is growing wildly, getting goods there can prove tricky, attendees were told at Multichannel Merchant’s Growing Global conference.
Return to Sender: Making Package Returns Easy, Part II
Endicia CEO Amine Khechfé shares some more best practices for making returns of items purchased online easier for consumers.