Report Finds U.S. Retailers Underperforming in Key Omnichannel Categories

| Mike O'Brien

Given all the attention paid to buy online pickup in store including its popularity with shoppers, only 28% of U.S. retailers currently offer the service, compared to 64% of British retailers providing its cousin, click and collect, according to a report from OrderDynamics. Retailers here were also found lagging in other categories.

Study Finds Young Shoppers Still Love Stores, Will Wait for Packages

| Mike O'Brien

A new study of shoppers ages 14-24 by Fluent Commerce found that young shoppers weren’t as eager for fulfillment immediacy as you’d think in the age of Amazon Prime and guaranteed two-day delivery, with most digital natives still good with hitting the stores. See what else matters to the next wave of consumers.

How to Supercharge Your BOPIS Operations

| Adam Silverman

Although the demand for omnichannel services like buy online pickup in store (BOPIS) is rising, many retailers lack the processes and technology to effectively (and profitably) execute on it. Creating real-time connections between store associates and enterprise systems like OMS and inventory management is one solution.

Why Aren’t More Retailers Talking About ROPIS?

| Nick Mclean

Reserve online, pickup in store (ROPIS) is a huge missed opportunity, especially for retailers who are selling oversized items, products that require a certain fit or other high-end, expensive goods. More retailers need to be exploring ROPIS as an option to drive omnichannel sales. Here are several benefits.

Best Buy Reports Strong Q4 Growth, Adds New Wrinkle to Store Pickup

| Mike O'Brien

Best Buy reported a strong fourth quarter, increasing same-store sales 9% over the previous year and boosting online comp sales by 18%. The company also made improvements to its BOPIS program and is testing an app feature that lets customers notify associates when coming to pick up a large item.

The Path to Buy Online, Pickup in Store Nirvana

| Paula Da Silva

As consumers have shown their growing preference for online shopping, buy online, pickup in store is becoming the answer to returning footfall to physical stores. Here are some steps you can take to find BOPIS success and increase customer choice and satisfaction.