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BNPL Debt Warning Raises Friendly Fraud Concerns

| Roenen Ben-Ami

Alarmed at the rising tide of BNPL debt, governments on both sides of the Atlantic are drawing up new rules to safeguard shoppers. As it stands, however, buyers unable to meet monthly payments have little in the way of support. This is where the threat of friendly fraud comes in.

ecommerce fraud

Ecommerce Fraud: 4 Proven Mitigation Tactics

| Wesley Cherisien

Ecommerce has become an ingrained part of our lives, as most find it an effortless, convenient alternative to retail shopping, especially considering the times. Unfortunately, bad actors always find ways to mess with the system and conduct all manner of fraud. With that in view, here are 4 proven ways to mitigate ecommerce fraud.

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Five Ecommerce Fraud Trends to Watch in 2022

| Monica Eaton-Cardone

Multichannel companies are at particular risk for fraud. Unlike pure-play ecommerce or physical retailers, omnichannel companies will be exposed to everything from sophisticated computer penetration to shoplifting, and will need strategies to counter them all. Here are five ecommerce fraud trends to watch in 2022.

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Ecommerce Fraud Increasing, But Help Is On the Way

| Mike O'Brien

From account takeover to friendly fraud, phishing, spoofing, counterfeiting, chargebacks and more, there are many ways for fraudsters to disrupt and derail ecommerce. This special report from Multichannel Merchant takes a deep dive into current fraud trends and explores solutions and steps you can take to safeguard against it.

Ecommerce Fraud Prevention Firm Riskified Goes Public

| Mike O'Brien

Ecommerce fraud prevention company Riskified has taken the major step into the public markets, launching an IPO today at $21 a share on the New York Stock Exchange as it looks to expand in Asia-Pacific, Latin America and western Europe and improve its technology for keeping bad actors out.

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Gift Cards: Popular with Shoppers, Fraudsters

| Monica Eaton-Cardone

The ease and convenience of gift cards means they can be bought and delivered without ever needing to set foot in a store. However, the convenience, ease of use and flexibility of gift cards is also what makes them popular with digital fraudsters. Despite their earning potential, merchants need to be alert to these risks.

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Breaking Down the True Cost of Coupon Fraud

| John Helmle

Saying coupon fraud costs the retail industry $100M/year is an oversimplification of the problem. Yes, that is the aggregated face value of mis-redeemed offers, but it doesn’t reflect all of the costs borne by industry players. Here’s a breakdown of how it affects manufacturers, retailers and consumers, and how to mitigate the impact.

chargeback fraud

AI Can Resolve Chargeback Challenges for Merchants, Banks

| Monica Eaton-Cardone

One key reason friendly fraud is such a problem is that merchants and banks lack the capacity to distinguish between legitimate and illegitimate dispute claims. AI-based tools sending transaction data would allow for more accurate analysis of industry trends and consumer preferences, freeing up resources and reducing overhead.

payment processes

Digital Payments in 2020: Remote Ordering and Managing Risk

| Monica Eaton-Cardone

As COVID-19 continues to impact the market, we’ve seen a massive shift toward ecommerce. The rise in contactless payment as a result of the coronavirus has been a key trend. Consumers are adopting options like mobile ordering and in-store pickup at an astonishing rate. Learn about best practices to address fraud risks.

New Decade, New Risks: Addressing Emerging Ecommerce Payment Fraud

| Monica Eaton-Cardone

It’s near impossible to keep up with the pace of change in ecommerce payment. That’s a problem, because fast-paced innovation inevitably leads to vulnerabilities. Without the right approach, revolutionary profit opportunities could fall victim to advanced ecommerce payment fraud threats. A multilayered, strategy is needed.