Retail cyber threats are numerous, from altering gift cards to deceiving self-checkout systems through swapping barcodes. It moves on to hijacking customers’ accounts and stealing their personal information, to digital skimming to steal credit card numbers. Here are five different ways retail cyber threats can impact your business, and some tools you can use to combat them.
The Biden administration has secured voluntary commitments from executives at seven technology companies that they would take steps to ensure safe development and deployment of generative AI systems, in response to various concerns that have been raised since ChatGPT’s release last fall. The commitments include calls for security testing and watermarking content produced by AI.
Effective customer data management is par for the course in the call center, so data protection is critical. Unfortunately, traditional browsers often lack necessary security controls, leaving data significantly vulnerable to cyber threats. You need a solution that not only provides necessary security controls but also enhances the UX while streamlining processes to increase productivity and efficiency.
Cart abandonment is a persistent problem for ecommerce brands. A sluggish or confusing checkout gives shoppers more time to reconsider their order and leave without paying. But with simpler, faster checkout processes, you can encourage them to follow through with each purchase. Here are 3 steps you can take to reduce abandonment.
Account takeover or ATO attacks increased 39% on marketplaces in the first half of 2022 compared to last year, a new report states, with overall ATO attacks across sectors up 131%. ATO was up 71% in fintech, 34% in on-demand services and 9% in digital goods/services. The survey was done by Researchscape International on behalf of Sift.
Retailers should consider the impact their social strategy elements have on customer trust. This includes your choice of social platforms, the payment methods you accept, how you screen orders for fraud and how you safeguard your brand presence on social media. Identify the platforms your customers trust the most.
After two years of rapid change in ecommerce and retail, what do consumers want? Trust me, they’ll tell you, via Voice of the Customer (VoC) data, and you should be asking and listening. Now that a great customer experience is table stakes, retailers need to know more about them to stand out, making VoC data that much more critical.
In an age of apps, just creating one for your brand or ecommerce shop isn’t enough. You need to ensure your mobile app security and protect user data from a deadly hack leading to a loss of customers and a major hit to your business. So where to begin? Here are eight steps that must be taken to ensure mobile app security.
Recognizing the risks, retailers are increasing their cybersecurity budgets. Some threats are more prominent than others, and directing resources toward these risks helps you capitalize on ecommerce opportunities without compromise. Here are 3 threats worthy of investment and attention to create a secure shopping experience.
Major grocer Kroger said it hit by a cyberattack, but that no personal shopper data or credit card information was compromised, in an incident that also hit government entities in New Zealand and Australia, a U.S. college, a state’s auditor and a prominent law firm, AP reports.