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Delivery Failures Hit Nearly 75% of Consumers

| Chris Jones

Against a backdrop of supply chain disruption, the ecommerce boom and worldwide driver shortages over the last several years, many brands have faced hurdles concerning fulfillment while logging more home deliver failures. Although some have tailored their strategies to overcome them, others haven’t been quite as successful.

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What’s Next for Ecommerce?

| Tyler Higgins

Even as consumers return to physical stores and discover newfound enthusiasm for in-person shopping, ecommerce will continue to grow. But several major aspects of doing business have changed for ecommerce brands – customer, competition and operations. To stay competitive, become attuned to what these mean.

DTC Warby Parker bus store

High-Flying DTC Brands Coming to Earth

| Mike O'Brien

Direct to consumer or DTC was hot as a firecracker a few years ago, as brands like Allbirds and Warby Parker flew high by bypassing the retail channel. Now the tide seems to be turning as several of these marquee DTC brands have stumbled. CNBC contributor Alex Kantrowitz helps us break it down in our MCM CommerceChat podcast.

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Foot Locker Hit by Nike’s DTC Shift

| Mike O'Brien

Sports apparel retailer Foot Locker continues to be hampered in its results by the ongoing shift of major supplier Nike to a direct-to-consumer model, with Foot Locker reporting on its shifting revenue mix during its fourth quarter earnings report. The sneaker giant remains its largest supplier, but at a smaller scale.

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DTC Marketers: Find New Customers, Build for the Long Term

| Brad Murphy

TV streaming lets DTC marketers make the most of direct relationships with consumers to create more relevant ad experiences. The ability to more accurately target ads enables winning strategies such as retargeting users on desktop and mobile devices, driving higher purchase intent, awareness, traffic and conversions.

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Headless Ecommerce 2.0: Handling Platform, Mid-Market Issues

| Jake Loveless

Headless ecommerce is driven by developers and appeals to developers. Despite years of effort and billions of dollars, the customers (CMOs, ecommerce executives) aren’t ready to abandon their existing functional solutions. For ecommerce, two factors hold back adoption — one pertaining to the platform and one to the mid-market. 

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Top 3PL Listing Published By Multichannel Merchant

| Mike O'Brien

Multichannel Merchant has published its seventh annual MCM Top 3PL listing for 2022, a searchable directory of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations. It includes 60+ profiles with info on key capabilities, top merchandise categories, facility locations and more.

casper sleep

Casper Goes Private, CEO Steps Down as High Flyer Sinks

| Mike O'Brien

Casper Sleep, the once high-flying DTC mattress-in-a-box company whose star descended as profits shrank despite brisk pandemic-era sales, is going private in an acquisition by Durational Capital Management for about a quarter of its $1.1 billion valuation when it went public in February 2020.

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MCM Top 3PLs 2022: Calling All Leading Providers

| Mike O'Brien

Now in its seventh year for 2022, Multichannel Merchant’s MCM Top 3PL listing showcases leading third-party logistics companies serving ecommerce and direct-to-customer (DTC) businesses. How does your organization measure up? We’re accepting submissions now through Nov. 5, 2021. Be recognized as a true leader in the field!

Large Brands Going DTC, But Hurdles Remain

| Jimmy Duvall

On the surface DTC seems like a no-brainer: Cut out the middleman, increase margins, gain customer insights in an increasingly crowded retail marketplace. However, this pivot will still be difficult for larger brands. Let’s take a look at some of the roadblocks and lessons retailers can learn from those who have been successful.