1-800-Flowers Acquiring PersonalizationMall from Bed Bath & Beyond

| Mike O'Brien

1-800-Flowers is acquiring PersonalizationMall.com from troubled retailer Bed, Bath and Beyond, which has been in the midst of a major turnaround effort, for $252 million. The deal includes a newly renovated 360,000-square-foot production/distribution center, a database of B2B and B2C customers and its website and mobile platform.

5 Ways Customer Engagement Can Boost Your Ecommerce Site

| Dhruv Mehta

Clearly, engaged customers buy more, and restructuring your ecommerce business with a focus on customer engagement strategies can be a game changer in 2020. Here are 5 aspects of a customer engagement strategy to boost the customer experience and sales:

Can’t Snag a Hot Holiday Toy? A Grinch Bot Probably Got There First

| Douglas P. Clement

So-called Grinch bots buy up popular toys in bulk at Christmas and resell them at a profit. They affected as much as 97% of traffic to ecommerce sites in the week ending Cyber Monday, Radware claimed. Now Congress is considering legislation for the third time to combat the threat. Will a new law or technology solve the problem?

U.S. Supreme Court to Hear Case on Ecommerce Taxation

| Mike O'Brien

The U.S. Supreme Court has agreed to take up a South Dakota case this term that could reset the balance between online and physical store sellers by requiring taxation of goods sold by out-of-state merchants. However the high court rules, it will have a dramatic effect on retail and ecommerce taxation for years to come.

How Touch of Modern Tapped Automation, Technology to Scale Rapidly

| Jonathan Wu

Technology is the beating heart in ecommerce, and a strong heart builds endurance. Read how Touch of Modern’s in-house technology platform enabled it to build operational software around a single data warehouse, and how an accounts payable automation solution tracked 20,000+ supplier payments per year globally without a single headcount dedicated to AP.

American Apparel Launches New Ecommerce Site

| Daniela Forte

Eight months after being acquired by Canadian apparel company Gildan out of bankruptcy for $88 million, American Apparel has emerged as an ecommerce-only concern with a relaunch of its website. See what has stayed the same and what has changed about this new launch.