While retailers pursue same-day delivery, grocers often complete and ship orders in an hour, while restaurants get even less time. Merchants in food delivery thus have to make instant decisions about the legitimacy of a purchase or risk upsetting their customers. The trick is implementing fraud prevention without ruining the experience.
Walmart and Deliv have decided to part ways, and the major retailer is still working with seven other delivery services to get grocery orders to customers, Reuters and others are reporting. Walmart has signed on four new delivery partners since January, including Deliv competitors Doordash and Postmates.
Bringg, a logistics software provider in the retail, grocery, restaurant, pharmacy and 3PL categories, has raised $25 million in a Series C funding round to increase its market reach, invest in its team and step up its R&D efforts. See what the company has been up to and how it is disrupting the same-day delivery logistics sector.
As demand for online grocery continues to grow, 97% of organizations in the industry believe current last-mile delivery models are not sustainable for full-scale implementation, and consumers are increasingly demanding better services but are dissatisfied with current offerings, according to a Capgemini study.
Instacart, the same-day grocery delivery company used by many grocers, is dealing with customer ire as freelance shoppers fulfilling the orders are passing up some jobs due to a change in the pricing structures. Also a number of shoppers have taken to Twitter to call for a boycott of the service due to a drop in their wages.
Grocery giant Kroger is adding voice ordering to its online arsenal, interestingly hitching its wagon to the Google Assistant voice app and not to Amazon’s Echo, at six of its associated brands, the company announced. See what else Kroger is up to as well as other tech skirmishes in the escalating online grocery wars.