Two Sides Still Talking As West Coast Ports Remain Open
As the deadline passed July 1, the two sides continuing talking to avert a west coast port strike.
Logistics
Most Consumers Willing to Wait If It Ships Free
Today’s “flex consumer” is channel agnostic and willing to wait longer to receive items purchased online if it means free shipping, according to a new survey released today by UPS and comScore.
Home Depot to Roll Out New Order Management System
Home Depot announced on its Q1 earnings call that it plans to roll out a new Order Management System across its U.S. supply chain by the end of 2014.
Winter Weather to Blame for FedEx Third Quarter Earnings
FedEx said this week that its third quarter earnings took a direct hit thanks, in most part, to severe weather during the holiday shopping season.
FedEx Failed For Yankee Candle
Yankee Candle saw trouble with FedEx at least two weeks prior to Christmas, starting with tracking issues that they thought were due to internal system errors. Yankee Candle was also told that FedEx’s Columbus, OH facility was so “overwhelmed” that FedEx had trouble moving packages.
eBags Played it Safe with Last Chance Shipping Offers
While many direct-to-customer merchants pushed last-minute Christmas delivery deadlines to the limit, eBags took a conservative approach that led to fewer holiday hangovers for its team and its customers.
Bare Necessities Blindsided by UPS Issues
Though Bare Necessities ships via FedEx and UPS and uses both shippers’ last mile services with the United States Postal Service, chief operating officer Bill Richardson told Multichannel Merchant the majority of packages it shipped that had not arrived on time were being carried by UPS.
What Went Wrong and Who’s to Blame for Missed Christmas Shipments
UPS and FedEx both announced this week that delays in their delivery services would result in Christmas presents not being under their customer’s tree. In this video, Joe Bobko, managing director of The Bobko Group, talks with Multichannel Merchant senior content manager Tim Parry about these issues that affect the shippers, the merchants and the consumers.
Amazon Praises Prime Growth, Acknowledges Delivery Delays
Amazon put out a press release on Dec. 26 to announce a record-setting holiday season for Amazon Prime, the annual membership program offering unlimited free two-day shipping on millions of items. The problem is, Amazon’s announcement came two days after UPS announcements delays in deliveries that meant shipments scheduled to be under Christmas trees would not arrive on time.
FedEx Net Income Up 14%
FedEx released its second quarter financials on Dec. 18, which showed a net income of $500 million, up 14% from last year’s $438 million.