Improving the Last Mile with Process, Technology

| Don White

While you have little control over an order once it’s out for delivery, your operations team is still a crucial cog in the last mile experience. You need the right processes and technology to get products to the customer as efficiently and accurately as possible for a smoother delivery and a better experience.

Amazon Research Project Reportedly Testing Robotic Picking Arms

| Mike O'Brien

Amazon is reportedly experimenting with robotic arms that can visually identify items on a conveyor, pick them up using a compressed air vacuum gripper and place them on a table or shelf. At the same time the company says publicly the state of the art isn’t there yet to handle the wide variety of products it stores and sells.

9 Considerations to Get Ready for a WMS Implementation

| Brian Barry

As we consult with ecommerce and multichannel businesses on implementing a new WMS, we see several reasons why they often take longer, exceed budget and cause management headaches. These 9 considerations need to be part of your WMS project planning and a readiness assessment prior to system go live.

When Does an Urban Fulfillment Center Model Make Sense?

| Brendan Heegan

While Amazon can spend $21.7 billion on shipping to meet growing customer expectations, everyone else can’t and ecommerce entrepreneurs need to develop a well-thought-out strategy to address evolving demands. You need to consider these four factors before investing in the urban fulfillment center trend.

Determining KPIs for Your Ecommerce Fulfillment Operations

| Harry Drajpuch

As fulfillment operations become the true competitive battleground, few ecommerce companies have a robust program for measuring fulfillment performance – particularly when the function is outsourced to a 3PL. These tips will help you identify and measure your KPIs for ecommerce fulfillment.

How to Compare Internal Fulfillment Costs to a 3PL Approach

| Brian Barry

Using a 3PL can be cost effective and provide high customer service as an alternative to internal fulfillment for ecommerce and multichannel companies. The burning question is: How will it compare to my internal costs? These 6 considerations will help you arrive at fully loaded costs per order for each option.

12 Considerations for Adding a Mezzanine to Your E-Fulfillment Operations

| Brian Barry

Adding a mezzanine to your ecommerce fulfillment center can help you gain space and add functions like pick modules and outbound manifesting without adding a new facility. However the decision process can be tricky with many factor to weigh. Here are 12 considerations to help you determine if a new mezzanine is a good fit.

Ecommerce Delivery: What Do Your Customers Want?

| Brian Bourke

When it comes to ecommerce delivery, customer expectations are constantly rising. But just offering a wider selection of delivery options won’t necessarily ensure customer satisfaction. These three fulfillment scenarios illustrate best practices that will help ensure customer satisfaction, loyalty and repeat business.

Why the Time is Right to Consider a DOM System

| Michael Anderson

Omnichannel commerce is now a basic competitive requirement. But enabling customers to buy from anywhere, pick up from anywhere and return to anywhere is an operational challenge. Are traditional OMS systems up to it? Learn how a Distributed Order Management or DOM system is purpose-built for today’s commerce.