C.H. Robinson on mobile phone

C.H. Robinson and TaskRabbit Team Up for SMB Ecommerce Shippers

| Mike O'Brien

Major logistics and shipping firm C.H. Robinson has added a parcel option to its Freightquote self-shipping tool to better service small-to-medium-sized businesses, while also partnering with project crowdsourcing provider TaskRabbit to give them access to ecommerce fulfillment services. The combination is an industry first.

A Logistics Evolution in DTC is Part of the New Normal

| Don White

To succeed in this new world of retail disruption and ever-shifting customer demands, smart brands are moving to a direct model. The benefits of DTC can be substantial but require a dramatic retooling of operations, from customer service to returns management, direct merchandising, direct delivery and warehousing and logistics.

The Pandemic, the E-Fulfillment Workforce and System Needs

| Mike O'Brien

One impact of the continuing COVID-19 crisis is omnichannel fulfillment operations need to do more with less to comply with safety protocols and restrictions. This special report explores different factors behind system decisions in light of the pandemic, with a particular focus on workforce limitations and unpredictable demand.

7 Strategies to Get the Most from Your Subscription Box 3PL

| Nicole Lee

Order fulfillment can be overwhelming, particularly as your subscription box business grows and evolves. You’ve put considerable time and effort into building your business, and you want to find a fulfillment partner who can help meet your goals and give them the tools to succeed. These 7 strategies can help guide the process.

MCM CommerceChat Podcast

The MFC Trend in E-Grocery: Where It Is, Where It’s Going

| Mike O'Brien

Micro fulfillment centers are all the rage in e-grocery – small, highly automated systems that use robotics to fulfill online orders in 1 to 2 minutes. Neil Stern of McMillonDoolittle talks all things MFC in this latest MCM CommerceChat podcast. He’ll also lead an MFC session at Ecommerce Operations Summit (4/14-16, Orlando).

Amazon Reportedly Using Hybrid MFC Approach in New Grocery Store

| Mike O'Brien

Amazon is reportedly using a micro-fulfillment center solution from Dematic at its first grocery store not named Whole Foods outside Los Angeles, sending a loud signal to the rest of the market that an MFC capability is critical to success and maintaining market share in the red-hot e-grocery sector.

4 Strategies for Accelerating Ecommerce Order Fulfillment

| Derek Rickard

Keeping up with rising customer expectations is challenging, both when shipping to stores and DTC. With customer satisfaction and loyalty on the line, many are looking for ways to accelerate ecommerce order fulfillment. If you’re in a similar struggle with “the need for speed,” here are four strategies that can help.

E-Grocery Penetration Expected to Hit Double Digits by 2024

| Mike O'Brien

E-grocery penetration in the U.S. reached 4.5% of the overall food/beverage market in 2019, according to figures from Deutsche Bank cited by e-fulfillment technology provider Fabric, after hovering around 2% for years. It’s expected to exceed 10% by 2024 and hit 12% the following year.

7 Pitfalls to Avoid in Subscription Box Fulfillment

| Nicole Lee

Order fulfillment is one of the biggest challenges for subscription box companies. Peak order processing, unpredictable growth patterns, slim profit margins and high shipping costs are just a few of the most common pain points. Want to master subscription box fulfillment? Steer clear of these 7 common pitfalls.