The challenge being laid today is to understand that in-store fulfillment is a workaround, not a scalable solution, for retailers penetrating further into ecommerce. If your physical shoppers have a bad experience because of technological processes you’ve enabled, you have failed them in the overall customer journey.
Many retailers and brands are in survival mode when it comes to ecommerce fulfillment, looking for ways to handle record online order volume and maintain brand integrity while navigating supply chain challenges, an ongoing labor shortage and rising costs. To survive and thrive in 2022, here are three core strategies that can help.
Dock-to-stock time is a KPI measuring the time from receipt on your dock to a pickable or bulk reserve location. The process involves aspects of purchase order writing, inbound transportation, receiving, staging, inspection and put away. Here’s eight steps to help you assess your processes, identify problems and lay out an action plan.
With peak season upon us, vetting prospective ecommerce 3PLs should focus on their ability to execute under peak conditions. While some may be good at a few aspects of ecommerce operations, the ability to scale up is crucial, and doing so end to end is a rare quality indeed. Here’s how to separate the 3PL posers from the pros.
The outsourcers who can truly do it all according to each brand’s requirements are the real pros. 3PLs that can’t do it all – at scale – are just posers.
While Happy Returns has solved for the efficient consolidation of ecommerce returns at its growing network of mall-based returns bars, a new joint solution from BlueDot and Adeptmind aims to take the same approach on the purchase end by consolidating curbside pickup at U.S. malls. BlueDot’s CMO explains how it works.
Merchants that utilize third-party fulfillment (3PL) services sometimes consider transitioning back to internal fulfillment operations. Sometimes it’s to control costs, while others have had a bad experience with 3PLs and now only trust themselves with their operations. Here are 10 factors to consider if you’re looking to insource.
There has been a steady proliferation of autonomous mobile robot makers. This while demand has grown for AMRs in order fulfillment, as ecommerce booms and labor is tight. But can different warehouse robots play nice together? Two members of a standards group explain how it’s happening in this MCM CommerceChat podcast.