The thought process behind a retail freight management strategy has a direct impact on a brand’s customer experience. While customers may not see this firsthand, the intricacies involved in designing a box and its shipping procedures are many. For brands looking to improve their freight management practices and excite customers, here are two crucial questions to start with, and what you need to consider.
We are in the middle of rapid change; accelerating business, ubiquitous information, digitalization of our tools, and evolving relationships both inside and out of our company. Here are some tips to help drive sales for your business.
Selling direct to consumer (DTC) is a win-win for consumers and brands alike. Brands get the chance to convert traffic into sales and form a direct and lasting connection with their customers. See why consumer brands need to sell direct-to-consumer.
Nordstrom was ranked No. 1 in the annual Customer Experience Index results from the e-tailing group, conducted in Q4 2015, after missing the top 10 in 2014. See how other leading retailers ranked in the index, including how they were rated across a range of key customer experience metrics.
It is all about drawing shoppers in with products they love. It’s no secret the best practices for a successful holiday campaign is knowing what shoppers care about and what inspires them to push “buy.”
If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.
What are you doing in customer service to keep folks happy? What are the metrics and are you hitting service levels? Here are some key points to consider.
Initial reports indicating in-store sales were down this Black Friday, while accurate, don’t paint a full picture of the retail climate this holiday season.
Maintaining social media accounts for marketing and customer service is a “must-have” for businesses these days.
Like the popular Christmas special, you don’t want to land on the island of misfit ecommerce deliveries. Here’s how to avoid it while delighting customers.