Returns, returns policy, holiday returns, retail, online retail, ecommerce, ecommerce fulfillment, operations and fulfillment, shipping/delivery

Return to Sender: Making Package Returns Easy

| Amine Khechfe

Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.

U.S. Postal Service, USPS, UPS, Parcel Select, shipping and delivery

What America Wants and Needs from the USPS

| Erin Lynch

In order to gain a better perspective into the types of compromises and service changes the American public is willing to accept from the United States Postal Service, the Office of the Inspector General commissioned a small focus group to see where the public stood on funding, delivery locations, delivery days, and the overall future of the postal service.

U.S. Needs to Pay Attention to Canada’s Delivery Decisions

| Erin Lynch

With the U.S. population now jumping to their computers or mobile devices to shop or communicate with a friend or loved one, the USPS needs to look at ways to cut costs in order for it to survive and community mailboxes and cutting delivery days appears to be one of the best answers out there.

U.S. Postal Service, USPS, UPS, Parcel Select, shipping and delivery

USPS to End Metro Post Same-day Delivery Program

| Erin Lynch

The Office of the Inspector General has announced that the United States Postal Service will end its same-day delivery pilot program, Metro Post, throughout the San Francisco area due to insufficient participation.

Shipping in 2014: The Year of Instant Gratification

| Harry Whitehouse

Online retailers are sprinting towards the day when they can offer consumers products anytime, anywhere and as quickly and affordable as possible. In the next few months we will see many big ecommerce players continue to pour funding into delivery projects that will bring instant gratification to the consumer. Here is a look at just some of those projects and tops trends we can expect to see for package shipping in 2014.

PRC Decision Threatens Financial Viability of Mailers

| MCM Staff

The DMA joins the ANM, ACMA and MPA in filing an appeal at the U.S. Court of Appeals in Washington, seeking relief from the recent Postal Regulatory Commission decision to allow an exigent postal increase set to take effect on Jan. 26.