customer service puzzle

Can Retail Brands Grow in the Age of Amazon?

| Stefan Weitz

Retailers of all shapes and sizes are struggling to survive in the era of Amazon. Find out in which key areas retailers are falling short and why Amazon is capturing nearly half of every dollar spent online.

Walmart store exterior feature

Walmart Sees Strong Growth in U.S. Ecommerce

| Daniela Forte

As its Jet.com acquisition continues to pay out, Walmart is seeing hyper growth in ecommerce, with U.S. online sales up 63% in the first quarter. See what initiatives Walmart has accomplished to further its ecommerce success.

Augmenting In-store with Online Competitive Intelligence

| Jenn Markey

It’s an understatement that retailers are under pressure. Budgets are tight and missteps are costly, as witnessed by the slew of traditional retailers shuttering their doors. Here is how to connect augmented intelligence with online competitive intelligence.

Wet Seal Suddenly Closing All Its Stores

| Mike O'Brien

Struggling teen apparel retailer Wet Seal is suddenly closing all 148 of its U.S. stores. It joins Limited Stores this month as yet another victim of the rapid shift in consumer buying habits that is hitting store chains hard.

Retail Trends from 2016 Will Drive Success in 2017

| Gregg Zegras

What were some of the retail and commerce drivers from 2016 that will continue to have an impact on 2017? As you conduct your holiday season postmortem and roadmap your 2017 plans, here are a few trends to mull over while celebrating the New Year.